I have been a real estate investor for well over 35 years, buying my first home at age 25. I have also had the opportunity to work with dozens of property management companies over the years. In fact, while still living here in Fort Washington, Maryland, three years ago I purchased a single family home in Charlotte, North Carolina. From experience, living in one state and owning properties in another state can be a pure nightmare. I knew nothing about the rental market in the North Carolina area. However, after encountering many bad experiences with the previous property manager, I hired Yuriy with Carolinas Metro Realty. I will confess, they are the best thing that ever happened to me. Yuriy provide the hands-on property management & investment expertise that I was looking for. He's extremely professional. He have been wonderful! I am so pleased with Carolinas Metro Realty that I have recommended them to all my friends, as well as other fellow investors.
I own a patio home in one of the properties managed by Henderson Properties. I need some outside repairs done to the home before it can be put on the market to sell. The moment the manager of Henderson Properties maintenance division, David Kilpatrick, heard about my request for help, he was on the phone to me. David was interested in actively helping me with my individual situation and took immediate action. I felt confident that he would follow through with what he said he would do to move the process forward, and, in fact, he did! David was up-front and honest, and I appreciate very much his directness and plain-speaking. His integrity and high regard for customer service and quality work were evident throughout his conversation with me. I very much appreciate David Kilpatrick's assistance and dependability in following through. David is someone that can be counted on at Henderson.
I have been using CMR for about a year by now. I have two rental properties in Charlotte, both of them with this company. My experience so far has been good, the contact person I usually deal with, Nichele, is very responsive and helpful. Being specific: they have rented the properties fast. When a tenant left, they found a new one soon and took care of all the details and sent me the documentation on time. Deposits to my bank account are on time, there was only one instance of a delay due to a problem with their system, but they explained it quite fast and resolved it in a couple of days. I still need to go to Charlotte to take a look at the properties and see in what condition they are, but so far and based on what tenants have said, seems they are in good shape. From time to time I need to do some follow-up, but I always get fast responses. Hope you all find this helpful.
Prior to deciding to sell our home we had Henderson Maintenance department inspect several problems we needed to address prior to listing. We had our air conditioner, tile, deck, exterior painted and then roof repaired by David (maintenance manager) and his team. They promptly returned all phone calls and texts. Their estimates where reasonable and repairs done within budget. The follow up after repairs was so good we decided to list our home with the Danielle at their sales department. Danielle's preparation and execution of the process helped our home sell within 90 days. We had several issues with the buyers at closing. Danielle took the emotion out of the equation and walked us through to a successful close. Needless to say she is helping us find additional properties Thanks a million!
Nadyne has been managing our community properties for years. We couldn't have asked for anyone more accommodating. She came right in, saw what our combined community needed, and made suggestions on how we could operate better. The process of working with her is mostly guidance. She makes suggestions based on her expertise, and advises us on the best options. Overall, our board members and communities are happy with Henderson Property Management. The staff is great! Our community was built in the 1970s and is in need of a lot of updating and maintenance. We still have a long way to go. But we are looking forward to continuing that journey with Henderson PM by our side.
I've been living under Klutts property management for 3 and a half years now, in two different apartments. They are the best property management place that I've ever rented with. The maintenance staff is understanding and prompt when resolving issues and repairing things. The office staff is extremely friendly and are always willing to help out. My property manager is very attentive and helpful whenever I have questions or concerns. I would recommend (and actually do) renting through these guys over all competitors throughout the downtown area. Not only are they excellent, but they own all the awesome properties and their prices are reasonable.
We were reading the reviews online before we called them and we weren’t disappointed. Even despite some of these complainers our experience was great and straightforward. The process to get approved went smoothly and took less than a day, and upon moving in there was one small maintenance issue that they took care of very quickly. (It seems as if the previous renters had just left one of the breakers open). The maintenance guy came in and just flipped the switch and we were good as new. Phew! Thanks a lot Klutts for being so straight with us.
Henderson Properties is truly awesome. They are fast, friendly and convenient in Charlotte. They always work with you on any situation, as well as take complete care of any needs for a family such as mine, when it comes to first time renters. They also help families upgrade to bigger and nicer homes with out any problems what so ever. Now I understand why Henderson Properties is rates one of Charlotte's best top 5 Realtors. Thank you for everything you do for the people in Queen City and surrounding.
I looked around for hours trying to find the best property management company for me. I came across Carolinas Metro Realty and decided they were the best. WIthin a week my property was rented and managed. I owe it all to this company. I think a lot of their success comes from their great websites. They offer lots of information and tons of ways for people to find the properties. The tenants can even pay their rent online! Stop your property management search and check this company out!
I wanted to log on and correct my review on Klutts from 6/2012. I was back then, very unhappy with my service, but since then Klutts has worked wonderfully to improve the communication between myself and their company. My rent checks come timely, and if there is a problem with my property, Im notified quickly with Klutts there to offer a fast solution. Im very pleased with this company now and would recommend them to anyone looking for a property management company in Charlotte.