We purchased a fire table at the Monroeville site 2 weeks ago. Brought it home and went to use it that evening and it didn't work! Spoke to Arnold at the Monroeville site and he said that he would have someone take care of it. Well, after my persistence, I finally received a number for a service guy. He was helpful, gave some suggestions and then when that didn't work, he pretty much said that I wasn't in his area and he turned it over to someone else. Another week goes by and no call. Contacted Arnold again at the Monroeville site and I must say that he was pretty rude. Pretty much said it was my fault that I didn't call him sooner for the "second time" really! He said he would take care of it. Well no phone call yet and sitting with a broken fire table that was not cheap. I bought this firetable to use now, not 2 months from now. It is very heavy and difficult to return but it will be going back if not fixed soon. First and last experience with this company!
10620 State Route 30Irwin, PA 15642
From Business: We are a BioGuard and SpaGuard Platinum dealer focused on customer satisfaction. We use BioGuard's exclusive ALEX software for in-depth water analysis. Bring in a…
My visit to Pool City in Monroeville was a learning experience and I was quite pleased with the professionalism and knowledge of store manager Arnold Havkin he explained every question in great detail and really took the time with me in my purchase of a new swimming pool.Great product and great manager!
We ordered a pool from John. He was very helpful and very pleasant. I would do business with John again.
We purchased our pool from the Murrysville store from John. He was very helpful and answered all of our questions. I would recommend not only Pool City, but asking for John to help find what you are looking for. Thanks John!!
I have been a customer of pool city for many many years I bought four pools from them and a hot tub. I am rather disappointed that my hot tub has broken down eight times as far as the motor and three times as far as the heater. it was ficed through the warranty several times. then I paid to have it fixed after the warranty expired and five years later I am still trying to get this lemon of a hot tub fixed. pool city has now let me know they don't stand behind the products that they sell but instead direct you to the manufacturer. if you want a product that is backed up by not only the manufacturer but the place that sells it don't go to pool city. I am amazed at how much people are willing to take your money and then once you purchase something will not guarantee the product.
After speaking with John V. and after many many questions were answered, we decided that we were done shopping around. We placed our order for our new pool with the utmost confidence in the product and service, this is the place to go, John is the man to see!
I have to admit, I believe I drove the salesman crazy. I had a million questions and phone calls, along with 2 visits to the store and he was a saint. John V. was so patient with me. Took his time and explained everything to me. So personable and polite. I had gone to 2 other pool places and one was almost 1,000.00 more when it came time to ring me up. Not what I was quoted on paper a few days before and the other was 500.00 more. So Pool City price was the lowest for the same amount and even better product and John is a VERY patent man!