Location is terrible for helping or answering billing questions. They just act like the damage is done and it’s all irreversible, talking to them about billing is like talking to a brick wall. Not because the brick wall doesn’t talk but because it’s too thick explain itself.
1820 Bickford AveSnohomish, WA 98290
Love the owners. Love the family and community environment. Love the fitness. Love the opportunity for youth to train for sports!
If you have billing problems with these guys, good luck getting anywhere. They bounce you around between employees but none staff can answer “all” your questions so they send you back to someone else again. Also any dispute in charges ends with a “well you signed a paper man”..... Friendly staff doesn’t make up for this lack of customer service on the billing side. Disappointed in Emerald City. Also when I left this comment on Google I see a multitude of people that had the EXACT same thing happen to them.
Because of a referral from my Physical therapist, I left my local Ymca to try The Emerald city Athletic club in Monroe. He was convinced that the staff at ECAC had quite a bit more experience and the price to join was right. If you don't use the pool at the Y, only the gym and exercise classes then why pay the Y's high price? Emerald City has a vast amount of top quality weight lifting equipment and cardio machines as well as a very friendly and helpful staff. Chances are they will probably know your name in the first few weeks.I you are results oriented, you will love it here.With personalized plans and nutrional guidelines,the trainers at EC are highly qualified and knowledgable. They will help you the reach the goals your have set for yourself. And then maintain them. I see it over and over again.( myself included- I have lost 21 pounds between oct 2012 and feb 2013 Thanks Ryan!)Don't take my word for it. Stop by and check it out yourself. See everything they have to offer. And by all means take advantage and join!