I did get a Mitsubishi Outlander from Griffin this january. I am truly satisfied with both their professionalism as well as their expertise. Carlos Cruz was the sales person who worked to make sure all my specifications were met as well as extending his time after office hours to make sure I could come in to get delivery of the car. So thank you Carlos!!!Theresa & Vincent.
Worst dealership ever. If u want a reliable car and customer service don't buy from Karmart. Drove off the lot and. 2 days later the car had to be towed because it wouldn't start. Had to have a new battery & connectors. The next day I noticed oil on garage floor. Called Anthony. After repeated messages he finally called me back. Told me to bring car to his friend next door. He didn't have the part, a gasket seal, mechanic was to call me when part came in. After a week I called, mechanic said he lost my number. I had it repaired on my own for $220. I also noted upon first driving car that the breaks squealed. Anthony said he would take care of. Well apparently he put on really cheap break pads and it ended up being the rotors. Another $550 repair bill I was out in the first 2 weeks of ownership. Also the oil light and alarm never went off. That was another repair.I was told the oil looked like it had never been changed. I have left messages for Anthony. He never responded.
Great place! Everyone was very nice and friendly. Thank you to John N. And Ed N. For a great buying experience. I am loving my new car.
Don't ask about partsI did and never received any info or even a callOver all buying was good but no follow through
Curteous staff, 2nd vehicle purchased here. Service appts. Are easy to schedule and a lounge with tv, Internet hookups and cafe make your wait enjoyable.
Amy at Griffin Motors really went above and beyond, really took care of all our needs, Van is great, customer service is awesome
If you are not local do not purchase here. We are in Virginia and looked around alot before finding what we thought was our perfect NISSAN CERTIFIED used car at Monroe Nissan. As we are 3 hours away we relied on the information on the website to be correct however it was not until my husband was signing the papers to purchase our vehicle that he was told not only was our car not certified but none of the used cars they offer are. We should have walked away then but unfortunately we did not. The next issue was the fact that at the time of the purchase of our car the salesman only had one of the keys to the car however he assured my husband he would get the other one on Monday morning and put it in the mail. It's been 4 weeks ago and we've not only not recieved our key but after several phone calls that we've made we've been told a few lies about the key (the times we were called back) and at this point can only assume that we are being ignored. Finally they did not properly transfer our tags and causing me to ride around illegally for 2 weeks unbeknownst to me. Monroe Nissan is the worst car dealership we've ever heard of much less delt with.
I went to Monroe Nissan to look for a new car when my old pick up broke down. I had been to many other dealers before coming to Monroe Nissan, but none of them seemed to compare to them. For starters their prices where better on the car I wanted than the competition, but above and beyond that, they have a special way of making you feel welcome, while not trying to force a car down your throat.I met with Sales Associate Tarik Cranke; he goes by Cranke. He gave me excellent service all around. He showed me the cars I wanted to see, answered any questions I had about a vehicle, and he never tried to pressure me into a commitment. He was easy to talk to and really made me feel welcome,When I decided I wanted to buy a car from them I also met with Rich Ransberger and Matt Cady. They took care of all the financials and made sure I was getting a great deal for my money. Plus I was able to trade in my broken down truck.I really appreciate everyone at Monroe Nissan that made my car buying experience a good one. If I ever need a new car again, they will be my first stop.And Cranke better still be there.