Went in to get an oil change. The man behind the service counter seemed to be annoyed by my presence. He told me it would be a 2 and half hour wait. Did not even mention about shuttle service until I stated something. I will go to friendly Ford in Woodhaven where I am treated better.
I love Mike Brown! He has always gone the extra mile for us. As for the service department, they are very rude and condescending to women. Won't use them.
The first time my C-Max Hybrid was in for service (the battery died three weeks after I bought the car), the technicians left my car a greasy mess. I complained and received a nice apology from the dealership. My battery died again, and the technician explained that unaddressed updates from June had drained the battery. I asked how I can know about updates to prevent them from draining another battery. He said there's no way for me to tell. I asked why the updates weren't addressed either of the times I'd had the car in for service since June. He said, "We don't check updates unless there is a problem." Other owners of Ford hybrids do not have this problem. Why? Because the service technicians at other dealers think it's important to PREVENT problems and routinely check to see about updates when the cars are brought in. Friendly Ford "service" is a joke. A very bad joke.