We took my husbands car there on a Thursday evening so it could be looked at the following day per the receptionist and asked for them to call us with an estimate. Waited all day Friday and we called in the afternoon and was told they were calling around for parts and would call us back with that info and they did not call us back that Friday so they kept his car all weekend. Then on Monday they finally called and apologized for not calling Friday and gave the quote which we then gave them the go ahead to fix it. When I asked when it would be done they told me by Tuesday it would be done. Went all day without hearing anything so I called Tuesday afternoon I told them who I was and was wondering when my husbands car would be done, I was put on hold for 6 minutes then the receptionist picked up and said can I call you back instead of staying on hold. I said fine. She never called me back my husband called an hour later and she said sorry again and told him to call back at 4:30 pm because they had just started on his car and would let him know if it would be done which we did find out it was. When my husband went to go get it the girl at the desk was very disorganized, couldnt find the quote and then finally did and my husband paid it. The car is fixed but the whole experience with the receptionist was terrible and will go else where in the future if we need out car worked on again.
Had work done on my differential and got it replaced two times and then they tried to charge me again this was all thin 6 months don't take your car here listen to the bad reviews I should off
I have the same issue of a rebuilt trans that lasts 1yr. The stupid lady at the front counter tried to take my work order as I complained my trans went out again another yr later. Now, my trans is leaking on the 3rd yr. They are fake people that use religion as their cover. Never do business with them.
this place was greAT! Friendly down to earth service! Job well done. You cant please everyone but they try their hardest to figure out the problem and fix it.i wouldnt trust anyone else but them on my car! i recommend j and r to anyone looking for good service not to mention they are very reasonable in prices!!
I did not even want to give this business one star but I was FORCED to!!!!!!!!! They are a RIP-OFF!!! They guarantee a transimission for only one year...huh...a car should not need another transmission when you at 160,000 pay and think you got a new trans dropped into your car, one year and 5 months and-40,000 miles later, we need a whole NEW transmission again! When we asked the new car guy if this car should need a new transmission after only 40,000, and he said no, a car should never need two transmissions and some do not even need a second one...When we went back to this man to do what was right...and at least check it out...he refused standing behind a one year warranty instead of being Christian and doing the right thing...the reason I mention Christian is they have a cross on their receipts...I guess that is to make you feel good...too bad the company is crooked!!!! They obviously used bad parts, or did not even do the job at all. The BBB will be notified of this....injustice!!! STAY AWAY IF YOU KNOW WHAT IS GOOD FOR YOU!!!!!!!