Jeff Edwards, owner of Twin City Transmission, is a man of his word! Travelling from Dallas TX to S.C. my transmission blew in Monroe LA forcing me to leave my truck with Jeff for full transmission rebuild and rent a truck to go on. Firstly (but not most importantly) Twin City rebuilt the transmission at the price they originally quoted which was very competitive with Dallas rates. I wondered if I would encounter any up-charges ( "Well sir, your upper Knudsen valve was bad and that's not included" -- we've all heard similar) did not happen. The truck was fixed at the agreed cost, and ready to go when I returned ten days later. Now for the really important part! When I picked up the truck I asked Jeff what the heck do we do about warranty service since I live in Dallas, TX? He told me that if there was a problem that I could take it to the shop of my choice and he would pay for repairs. Well the Ford transmission has a chronic problem with the "Solenoid Block" that controls shifting. Although I know that Jeff replaced it when he rebuilt the trans, the new one failed during the eleventh month of my warranty. Jeff had absolutely no problem paying for the repairs, costing him well over $1K. A man of his word, especially in the automotive repair business, is very rare today. Jeff Edwards at Twin City Transmission is someone you can trust.Mike CunninghamSpitfire677@gmail.com
Great Company. Cory Belcher thank for your help you are the good example of good customer service support thank body.
Heading cross country with my family our transmission in the Kia went out while towing the popup camper. Took it in to Tracey on Tuesday and he had us back on the road Wednesday with a new transmission. We continued onto Los Angeles and made it all the way back home to Florida with no problems. Tracey and his team found the fastest solution to get our van running again backed with their quality workmanship.
Tracy and crew at Twin City Transmission have always taken care of me and my vehicles!! They are very professional and always make sure a vehicle is 100% before releasing it!! Thank you Twin City!! Josh - Foxx Tree