I wish I was able to give a negative star. I had a HORRIBLE experience at VIP NAIL BAR. The nail tech was not able to do the design I asked for let alone inform me that she was not able to execute the original design. Originally, I asked for Matte polish with a design from a picture that I showed the nail tech. After she completed my nails, I asked the nail tech to add some nail art and she just looked at me and repeatedly said all done like she wasn't going to do anything else for me. My nails did not have the Matte polish and she did not do the design like I wanted her to do per the picture below to the left! I WAS CONNED OUT OF $50.00! When I returned the next day to get my nails changed as it says in their policy, "For any reason you're not satisfied, we'll perform the service within 72 hours," I was originally informed that I could get something different if I paid the price to take them off. I was completely fine with that arrangement, however, moments later that owner changed his mind. I was informed that I would have to pay an extra $40-50 for my new nails.
Very very unhappy!!!! Customer service was horrible ! They couldn't match the white on my toes to the white to do on my nails !!! Very unsatisfactory...... Rude employees
Was in & out with no extra worry if them NOT doing a good job. My new nail shop! I like that its laid back.
When I called I was told they did deluxe pedicures with paraffin wax treatments. They girl and did my pedicure was on her phone the whole time. She did a messy polish job and kept reassuring me that she was going to do the paraffin wax. Finally when she started to polish she admitted she did not know what paraffin wax was. I won't be coming back.
My 1st time trying them. I usually go to California Nails in the mall. I had been very busy that day and decided to stop by and get a quick overlay. Well the place is nasty. The tech used a towel that was already laying there from day before(I know because I was the 1st person in) with stuff still on it. He had me stick my fingers in some solution instead of pouring it in a bowl like they usually do. I have fungus on my finger nail now. This has never happened at California Nails... I will never go back.
My friends and I have been going to this establishment for about 4 years. We love the service and the energy that the couple has! Buy lately they've let the nail tech Huey do other jobs on the nails that he's not ready for. He did well with prepping the nails but the detailed work on the nails he's not ready for. We were so displeased with the shotty work that the next day we all went somewhere else to get our nails redone. We just don't have money like that!!!! Nancy is the best when it comes to paying attention to details and Kevin is okay. We just love the atmosphere of this establishment but please train Huey more before he begins doing other intricate things to the nails. Thank you and we really want to continue to frequent you all's establishment.
Was unhappy at the place I was going to for the past year and half. Tried this place today and it was great. Great service, very friendly, and the best prices. Really awesome pedicure, she took her time and gave a nice massage. Will be making this my new regular place.
I love this place!!! quality work and they are so nice! ����
Great nails but HORRIBLE CUSTOMER SERVICE. Easily one of the best (skilled) nail salons in Monroe, LA if only you can get past the rudeness & complete lack of manners. The mom & the one guy that works there are nice but the other two are horrible. I even expressed my concerns & let them know that I continue to come back because I love the work they do but it was becoming harder to ignore how rude they were. She giggled & dismissed everything I said. DISGUSTING customer service, but I have nothing bad to say about the work that's done.
Attention to detail, long massages and quick service. New favorite nail spot!