NAPA Auto Parts - Hewitt's Service Center

Highway Robbery! AAA dispatched Hewitt's Service Center in Monroe, IA to tow my car from Knoxville to Des Moines when it broke down. AAA managed my expectations appropriately about the estimated towing charges based on the distance to be towed so I wouldn't be surprised. When Hewitt's Service Center contacted me, they used a mileage estimate that was almost 30% more than what AAA and my own GPS was telling me. I tried to explain unsuccessfully, that both AAA and my GPS were estimating something very different, but they kinda had me over a barrel so I agreed to use their service with the hope that AAA would help me resolve the significant overcharge. I did get AAA involved and they confirmed their earlier estimate in multiple conversations and said they would intervene. In the mean time, after waiting for hours at this point, Hewitt's Service Center's tow truck finally arrives. After a long, agonizing process of providing them all the same information I already provided over the phone and they should have already had from AAA, they try to strong arm me into signing off on their inflated mileage estimate and authorizing a towing charge much higher than AAA estimated. When I wouldn't agree, they left me hanging. When AAA intervened with Hewitt's Towing Service on my behalf, Hewitt's Towing Service would not budge and refused to provide service even after they charged my credit card for the inflated charge. These guys were clearly taking advantage of my situation and used shady, despicable tactics.

I, originally, took my car here because it was within walking distance from my house. Now, I won't gtake my car anywhere else. They have always done excellent work and I have recommended them to all my friends in the area.