Crall's Flower Shop
120 W Main St, Monongahela, PA 15063
Store Hours Our shop is open from 8:00 a.m. to 4:00 p.m., Monday through Friday and from 8:00 a.m. to 12:00 p.m. on Saturday. We are closed on Sundays.
Crall's Monongahela Floral
Crall's Monongahela Floral & Gift Shoppe
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SAVE YOURSELF THE HEADAHE!
I ordered flowers for a birthday to be delivered on the same day. The order was never delivered and when I sent an email to complain I ended up getting a call from Crall's Flower Shop. This shop is partnered with "Tele-Floral" I assume and told me because "Tele-Floral" did not get back to them yesterday, they did not deliver the flowers and that my complaint is with them. Whoever I spoke with, a male, decided to hang up on me when I pointed out that this is a problem between their shop and "Tele-Floral" because I have no partnership with anyone.
All I did was go online and order flowers through Troys Florist to get a local store to deliver. But somehow I am at fault.
The people working at this shop are rude an only want to deflect and lay blame to other people instead of working through the situation.
My advice is to steer clear of this establishment and save yourself the hassle.
First when I went there, staff was rude and unhelpful. We Ordered a casket piece for my grandfather, and they sent a hideous, falling apart MESS. I called them from the funeral home and asked them to send a new piece between viewings. They asked if I wanted the piece pulled, and I said ABSOLUTELY NOT, as I didn't want to have an empty casket with my grandfather. They came to the funeral home and had the director pull it against my wishes in the middle of the viewing. Later they sent back a fuller, more organized, piece of crap. They left it on the floor of the funeral home and didn't tell anyone. They caused nothing but distress on an already hard day.
I would of have them no stars if I could. DO NOT EVER go to this. I cannot believe they are in business. Owners are as professional as a 2 yr old. Order flowers for wedding and they barely survived the reception and when I questioned them about it they tried giving me a hard and just being down right rude. Just don't waste your time please
Worst place. Ordered an arrangement for a funeral. They sent the wrong arrangement. Looked nothing like what i ordered. Then went on my first chance to complain after the funeral. Owner insulted me and then the family of the deceased. Said "well its too late hes already dead and buried" No one should ever have to deal with this especially 1 hour after a funeral. Don't waste your time money.