Crall's Monongahela Floral & Gift Shoppe

Buy nothing from this man! On the morning of my mother in laws funeral this so called florist calls to tell me he delivered flowers that were ordered to the church, the day before but there was nobody there so he left them outside. A few things about this:
1. The address to deliver was my mother in laws home address yet he decided to deliver where he wanted.
2. He was extremely rude, and I’m not talking a little bit, I’m talking a lot of rude.
3. He left flowers outside all night knowing they would be outside in 30° temps? What kind of florist is this?
4. I run to the church to get them out the cold and they are nowhere to be found? The florist has come and got them it looks like. And he says he is there for his customers?

Bottom line do your business anywhere else in the valley, this guy is as sad a florist and human being as you ever wanna meet. By the way these flowers were purchased by my Army coworkers for my mother in law and when I told him that he said he didn’t really care who bought them . So in my opinion just another reason to question a purchase from this guy, obviously he has no values or morals. All this on the day of the funeral.
Buyer beware.

Update:
Thank you for your condolences but a few of your statements are off.
You told me yourself this morning they were left outside and you were going to pick them up. If you decided to deliver somewhere else shouldn’t you of called me and told me that yesterday?? I guess the saddest part of this is I find out my mother in law did a lot of business with this store, I’m sure it was when the original owners were in charge, because she loved flowers and this is not what she would of liked or wanted. End of the day I will be telling everybody I know how you handled this today. I’ve dealt with business people all over the world in my job and have never dealt with a business owner so rude or uncaring.

Update#2
This is a sad update but one to me post. This florist came and took the flowers from the church?

SAVE YOURSELF THE HEADAHE!



I ordered flowers for a birthday to be delivered on the same day. The order was never delivered and when I sent an email to complain I ended up getting a call from Crall's Flower Shop. This shop is partnered with "Tele-Floral" I assume and told me because "Tele-Floral" did not get back to them yesterday, they did not deliver the flowers and that my complaint is with them. Whoever I spoke with, a male, decided to hang up on me when I pointed out that this is a problem between their shop and "Tele-Floral" because I have no partnership with anyone.



All I did was go online and order flowers through Troys Florist to get a local store to deliver. But somehow I am at fault.



The people working at this shop are rude an only want to deflect and lay blame to other people instead of working through the situation.



My advice is to steer clear of this establishment and save yourself the hassle.



Thanks...

First when I went there, staff was rude and unhelpful. We Ordered a casket piece for my grandfather, and they sent a hideous, falling apart MESS. I called them from the funeral home and asked them to send a new piece between viewings. They asked if I wanted the piece pulled, and I said ABSOLUTELY NOT, as I didn't want to have an empty casket with my grandfather. They came to the funeral home and had the director pull it against my wishes in the middle of the viewing. Later they sent back a fuller, more organized, piece of crap. They left it on the floor of the funeral home and didn't tell anyone. They caused nothing but distress on an already hard day.

I would of have them no stars if I could. DO NOT EVER go to this. I cannot believe they are in business. Owners are as professional as a 2 yr old. Order flowers for wedding and they barely survived the reception and when I questioned them about it they tried giving me a hard and just being down right rude. Just don't waste your time please

Worst place. Ordered an arrangement for a funeral. They sent the wrong arrangement. Looked nothing like what i ordered. Then went on my first chance to complain after the funeral. Owner insulted me and then the family of the deceased. Said "well its too late hes already dead and buried" No one should ever have to deal with this especially 1 hour after a funeral. Don't waste your time money.