I am completely disappointed and dissatisfied with the lack of customer service provided. I called to get information on their booking process and what their guidelines are since I've never done an automobile transfer before. The guy who answered my call was not very helpful at all. His demeanor just turned me off all together and I almost wanted to hang up, but I didn't! I should have. Long story short, the guy did not bother to gather my information or email me the information he said he would do in order to book with them. Either he didn't want to do his job or just didn't want to offer me any help. I am big about customer service and this guy was horrible at it! He acted as though I was bothering him when he should be trying to get my business. Our phone call consisted of him giving one worded responses and me asking for clarification or just a better explanation. There were several long, awkward pauses and him putting me on hold in 5 seconds intervals; which made it seem like he was not willing to give me the time of day or not taking his job serious. Finally, towards the end of the call he just stayed quiet on the line and I had to ask, "So, how would I proceed to booking this transport if I decide to go with you guys?" Which he then asked for my email and stated an email would be sent to my email address and if I decide to book, the process is outlined in said email. My instincts throughout the entire conversation just felt like he was not taking any of my information down, was not paying any attention to my questions; hence, I never received an email. There was just a total lack of respect and unprofessionalism. I'm upset I stayed on the phone and provided him with my email because I knew I was not going to do any business with this company. A complete waste of time!
Serving the Modesto Area.
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