Alfred Matthews Cadillac

Terrible customer service in the body repair department. The auto repair manager has dishonest practices and is not qualified to change my tire. Do not take your car here for an insurance claim "if" you want it repaired right or want to assess complete damages before proceeding with repairs. I looked at my wrecked vehicle for two minutes & found obvious damages that were overlooked "intentionally" by the Alfred Matthews staff, managers &, insurance adjusters of The Hartford insurance company. I was also told by the manager of Alfred Mathews (collisions repair department) that they would not complete an estimate that would cause a vehicle to be a total loss; he further went on to say that his company will underbid the estimate & get the company to commit to repairs which would cause the insurance comapany to lose thousands of dollars. I also talked to the owner Paul Carrone & he continues to stand behind his companies dishonest employees and repair procedures. I would never recommend this place to anyone. They have poor customer service & only care about the money they can make. CUSTOMERS & INSURANCE COMPANIES BEWARE!!!!!

I took my SUV for oil change went to pick it up with a check engine light.....so I went to speak with the service manager he lied to me saying my tranny was bad.....my advice don't believe anyone in service that will do anything to get you to spend money even if it comes down to lieing