Maybe it's because they're new, but for a cleaning service to deny service because they've predetermined you won't be happy with their service does not speak well for their professionalism. In this particular case, it is a silly excuse for them to deny service, since I informed them that I knew the stains wouldn't come out, I just wanted a carpet cleaning regardless to make it generally more clean. It would have been considerate of them to have at least called to let us know that they were refusing us so that we weren't waiting around for the quote they said they'd give us.
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