Called in June 16th that my dryer wasn't working. Repair man came out June 25th (soonest appt) needed part ordered. He was super nice. Next available appt was July 6th. Part arrived at my hour June 28th. July 6th repair person arrived refused to come onto my property because I couldn't secure all animals. We live in a rural area on 20 acres. Next available repair person was July 14th. July 14th repair person arrives, same man as initial diagnostic call, couldn't believe I was still without dryer. Installs new part. Dryer won't work. It needs additional part. Calls it in. Tells my story and say this is unacceptable that customer doesn't have a dryer still. A manager from 75 miles away drives part to my home within 4 hours. Repair man returns and completes service. If I knew his name I'd post it. They have a few great guys!! As for the coward that came on the 6th of July, I doubt he will be with them much longer.
1733 Sanguinetti LnStockton, CA 95205
From Business: We provide parts for HVAC, Refrigerator, Washer, Dryer, range, oven, freezer, ice maker, microwave, disposal, any appliance you need fixed, repaired or replaced! …
I had a Craftsman lawn tractor needing repair. It took one month to get the appointment. I explained on the repair order what was wrong with the machine. The repairman came to my home and diagnosed the problem. The parts needed were very basic: a belt and two pulleys. I expected the repair to be completed at that first service call but he ordered the parts and had them sent to my house. The next appointment, for installation of the parts, took another month. So I was unable to use my machine for two whole months. I HAD EXPECTED THE THING TO BE FIXED AT THE FIRST SERVICE CALL. I am pleased with the work and with the technician's expertise and demeanor but it should have been repaired much sooner.
It was the first time I need the repair service man came to check the issue with my TV he was very professional (within the schedule they told me he will be here) and in less than 15 minutes he told me what it was the issue (I need a new TV) and then he said they are going to contact you in a week with the steps to follow. I though is going to be a long week with no TV. I was wrong they called me the next day told me what to do I did, and now I have new TV I upgrade it and my kids are very happy.
I had a serviceman out to do an annual service call on our LG refrigerator/freezer. He was punctual, friendly, courteous and fully explained what he was analyzing for preventative maintenance. The scheduling of an appointment, along with follow-up calls on when the serviceman would be here were additional pluses. I was very impressed and satisfied with Sears!
Service repair person was here within 2 hrs of time frame allotted. He was courteous and helpful and had the part needed on his truck. Replaced the part and checked my dryer overall and was finished within 20 mins. I would recommend Sears Repair. I do have Kenmore appliances. I don't know if that makes it easier.
We had all our covered appliances checked out. Each technician, with there own unique talents, showed up when they were suppose to, were courteous, professional, pleasant and explained what they were doing as they were doing it, they even asked if we were happy with their work and cleaned up after themselves.
I highly recommend Butch's appliances. I bought a used refrigerator from him and a couple of weeks later it developed a problem. I called Butch and he came out to the house, identified the problem and replaced the part no charge - all within a couple of hours. I could not ask for better service.
When we placed the service call the representative ordered all the needed parts for our various problems with Samsung refrigerator. The repair man showed up when expected, completed the repair within 30 minutes and cleaned up after himself.
The water connectors for the water and ice dispensers broke. The technician came out within a week of notification & promptly replaced the connectors. Refrigerator water and ice maker now working fine. A very knowledgeable repairman!
On time, good diagnosis. Replaced washing machine drain pump and shock absorbers. Showed up within time frame each time, ordered parts which were sent directly to us.