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        General Info
        Established in 1992, TeleVox Software Inc. is a provider of patient and customer engagement communications (EC) services to health care and commercial markets. The company offers solutions, such as automated messaging/lab results, website services, on-hold marketing, database management, online patient services, etc. TeleVox Software Inc. has industry alliances with Access Data, Advanced Practice Management, Andrea, BrandAwake and Byrne Consulting, including others. Some of the company's partners include Advanced Ortho Systems, Allscripts, Cerner, Clear Choice Telephones Inc. and Datacon Dental Systems, among others. TeleVox Software Inc. is located in Mobile, Ala.
        Email
        Extra Phones

        Fax: (251) 633-2420

        TollFree: (800) 644-4266

        Location
        Montlimar Place Office Bldg
        Neighborhood
        Bolton
        Accreditation

        ISO-27002

        Other Link

        http://www.televox.com

        Categories
        Computer Software Publishers & Developers, Computer Software & Services

        Reviews

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        gabrielchu

        05/17/2013

        Overall

        I signed on with Televox after they woo'ed me with a great deal at one of the medical/dental trade shows. Their implementation specialist at the beginning was great to get us on the right track with our customized messages.

        Then they are happy to take your money every month thereafter, BUT do not expect ANY help from them if their program changes your messages to your patients or if there are any problems. For me, my auto-messages were great until they changed their computer call-back system and then the message has a "Hello...<long pause>...Hello...<another long pause>" at which point patients usually just hang up (and don't worry, you will still get charged for that call.

        We have tried to call and email and physically mail them about this problem for about 3-4 months now without any response. I even emailed my original implementation specialist who did not respond either. I am disappointed that I have been paying them thousands of dollars without any attempt customer support.

        PLEASE MAKE AN INFORMED DECISION BEFORE YOU COMMIT TO THEIR BINDING MULTI-YEAR CONTRACT!

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        Details

        Phone: (251) 633-9252

        Address: 1110 Montlimar Dr, Mobile, AL 36609

        Website: http://www.televox.com

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