This is strictly a self-serve business. Employees/volunteers aren't supposed to know anything. They are good at what they are there for.
ABSOLUTELY HORRIBLE!!!God help you if you need their services. I am trying to have my problem solved since March,2012. My case worker Mrs.Robinson(No first name) first "lost" my paper work on her desk??? and couldn't find it until October(I was able to get her on the phone only once in that time frame). Finally she sent my case to the court in December and told me she will send me a letter and keep me posted.....Guess what? Now its end of May and after calling every week I'm still not able to get in touch with her, or to schedule app or even to find out her first name. I tryed to ask for a supervisor but, they almost laughed at me on the phone. Im just about to give up on all this mess.Its just a bunch of rude and unprofessionall women. And,if you are not black you are dumed. And I'm white.SHAME ON YOU DHR.