I ran two big loads and two very small loads in the washers, then put them together in the massive dryers that supposedly hold 75lbs. My clothes fit without a problem. I paid to dry the clothes for an hour and a half, then left for the store. Apparently, as soon as I left the owner decided that the dryer looked "too full" and took half of the clothes out and left them to mold for the next hour and a half in a laundry cart. When I returned, she told me what she had done and expected me to pay again to dry the other half of the clothes.
Horrible service and quality!!! Do not use them! My husband brought 2 Shirts and a pair of slacks to be dry cleaned. They said it would be done in two days. My husband returned 2 day later and the dry cleaning was still not done. He was asked to come back the following day. When he returned the following day during his lunch break the dry cleaning was still not done. They said if he waited around for another 10-15 minutes that they would have it completed. After all of that! The shirts and pant still wrinkled and dirty! I've tried calling back to speak to a Manager, but one is never available to speak to. NEVER EVER GOING BACK!!!
I love the work and service provided by you people
This is one of the cleanest Laundromats in mobile. They always have a member of staff there that is friendly and there if you need anything. They also have a dropoff spot for drycleaning.
Love these guys! There are always nice and do a great job!
After calling and inquiring about laudry service a few days earlier, I visited Jaguar Cleaners with my basket of laudry. On the phone they had stated the cost for wash and dry was $10 per small basket, couldn't be overfilled. The woman that waited on me walked by me (in between me and another customer), she looked depressed. She did not say excuse me. When she went behind the counter she mumbled something, and I indicated I did not hear her. I picked up my container with the items and she asked for my phone number, printed out a ticket and told me it would be ready tomorrow. I then asked her what the cost would be. She told me $30.00. She was somewhat defensive in attitude. I asked her to place my items in their basket to measure. She didn't even fill her basket to capacity. The other lady then intervened and stated we're not even supposed to do blankets. My laundry was enough to fill 2 of their baskets, but she still insisted it would be $30.00. I told them I'm willing to pay $20.00. I took my basket and left. On another note, she said several times that you can call "him." I'm assuming she meant the owner. Shame on those ladies at Jaguar Cleaners for trying to rip somebody off!! They are not the only cleaners in town..
No attendant on duty to help when a couple of the dryers to my money. No coin return button to attempt retrieval of money. The numbers listed on door for emergency calls were not answered and voicemail box was full. Most of the washers were out of order and several of the working ones were dirty. All the machines need updated. I will not use this place again and will not recommend anyone else.
DON'T USE THEM! They don't deserve the one star for the awful customer service they have. I live across town about a 30-40 minute drive. I called to make sure they actually do a 60 Minute service. I was told yes, as long as you have it here by 1:00. My daughter walked in the door at 12:50 and was told they would not take it. The manager was also very rude to her! When I called three minutes later to speak with the manager, he was conveniently gone. Just wanted the public to know that if you're looking for a cleaner, look somewhere else!!
The owners and staff are very friendly and helpful. They did a beautiful job on my daughter's wedding dress. We called at the last minute and asked if they could get the wrinkles out. They told me to bring it in! We did and the dress looked liked she had just purchased it. After the wedding they did a fantastic job getting the dirt and stains out of the train and the bottom of the dress. It once again looked new! They stored the dress in an Heirloom Preservation Box" so it would look new for years from now. I highly recommend Paragon Cleaners to anyone who wants professional, fast , friendly service at an affordable price!
There is an attendant and that was nice. Very old machines - needs updating in every area. In a good location though. If owner was actively involved and cared, it could be the best place in west Mobile, but not now.