I took them an alligator hide to make several items. After making the items and only using 50% of the hide, they will not take my calls or return the unused portion of the hide. DO NOT USE THIS COMPANY!
Took two patches in to have two names put on them I was told by the owner it would take a few days a week and a half goes by and I call the shop again I was told by the owner due to weather and power outages he couldn't get to them that he would do it first thing Monday morning and should be ready by Tuesday that following Tuesday I went into the shop and without ever saying a word other than they're not done yet no apology nothing. My biggest mistake was not picking up the two patches and taking them somewhere else.On my way home I decided to call the shop and explain that I was taking the following Thursday off and that if the patches couldn't be ready that I would pick them up and take them somewhere else I spoke to his wife was not belligerent I just told her I didn't The service and being lied to I felt two weeks is more than enough time to put two names onto the patches . I went back to the shop the following Monday and they were closed I'm back on Tuesday still closed didn't go back until the following Monday when I walked in and was told by the owner that he didn't do them he said that I had told his wife they do bad service so he refused to do the patches, now remember he's already had the patches from most a month. At this point I wouldn't take a pair pants there to be hemmed .the owner has a serious attitude about if it isn't done oh well he also lies when he tells you when it's going to be done but you're not allowed to be angry about it. If you want to get something done in Mobile take it to the flea market that's where I'm going. No stars for service!
The customer service that the staff provided was exceptional. I had several questions to go along with my unique order and the staff helped me customize my selections ro achieve exactly what I was looking for. The attention to detail was astounding! Craftmanship and quality of the leather products that I purchased was second to none. I highly recommend this establishment for anyone seeking a truly professionally made leather product.