Vision Source

Dr. Doan as the eye doctor, great skill and great experience, probably one of the best experience in very long time dealing with eye doctors.

Dr. Doan as the manager / owner plus the office team an absolute horrible experience and I hope they can take this feedback in a more positive and humble way. At the end of the day we’re the customers and the reason your business exists is because we decide to give you the business. When the experience is bad then we take our business somewhere else which I will.

Rather than getting into details here is my feedback to you Dr Doan and your staff:

- Educate your customers before they make a purchase so there are no surprises. Let them know exactly what they’re getting and confirm it with them.
- And when I say educate, it means $$$ as well. We all know the whole prescription glasses business is a major scam, but at least threat us with some dignity. Doesn’t mean if the insurance pay for it I don’t have the right to know what I am getting and what my options are.
- Don’t patronize your customers, some of are as smart or even smarter than you and your staff.
- Admit you faults, apologize, learn and move on.
- Don’t put it back on customers as is their fault. Take ownership, be humble and say sorry.
- What is worse this happened twice and for some reason I come back and give you a second chance with my kids glasses. Should’ve known better and trust my instinct to go somewhere else
- Lastly dial back the cocky attitude, doesn’t work well in business. Use that energy and shape up your office staff which I believe is part of the problem.
- Remember, customers puts food on your table, basic business stuff.

My experience of this location was horrible! The manager who is Asian, her name is CHAU.... Folks she is a total B###! She acts if though her stuff doesn't stink! She is very rude to the employees and to the customers. Also, she quoted me on a pair of specs and lied about the price. I asked about a refund and she said that I was due a refund and when I asked about it she changed her story. She is waiting for you to tell her all about your insurance and she find wyas to tell you that all what you are covered for isn't covered. BE CAREFUL!!!! She is a sneaky cow!

Beware because she will make your visit a living hell and have you spending unecessary money on crappy glasses. Please whatever you do stay away from this store. The store just further downin Glen lakes is much better. I hope this helps for families with children especially!



Find another Vision Source, this store is a total rip off which is located in a damn shopping strip of HWY 6 @ DULLES.



No wonder it's rated zero.....It should have 0 star as far as I am concerned........