I'll start with the good part. Doctor Kroner was great. My procedure was fast and easy.When I gave the office my short term disability paperwork to be filled out and returned that's when the difficulties started. I began calling when I hadn't heard anything back and the office staff initially told me they'd call me back when the paperwork was filled out. When I wasn't getting a call back I followed up and was told that all paperwork is done at the end of the day although it had already been more than a day at that time. They said they'd contact me when it was ready. I continued to get no call and began to realize as I was informed very clearly the next week this type of paperwork wasn't a priority for them. When I called the next round I was continually transferred to a nurses voicemail or given a bunch of different reasons why they hadn't completed the paperwork. This included "the doctors are very busy" and "this has to go through office processing before being completed." Basically always something different and clearly I was just getting the runaround. I decided after much of this to start pushing back and explaining that I need to get this paperwork in to get some replacement income coming back. When that didn't work I got angrier which only caused me to get more belligerent comments in return like "your paperwork will not be filled out today" and the like. I left an angry message for the administrator and of course got no response as this was mid day on a Friday. I finally got angry enough with them that they all of a sudden had completed said paperwork that was literally a few check boxes and a signature in record time. I was thankful to have it done so I could send it out and get the process started but as previously stated I got a return call from the administrator John O'Connor the following Monday. He was very nasty, telling me that my paperwork is "not a priority" and "they don't have to fill it out if they don't want." He also threatened not to treat me again in the future per my getting angry with the staff. I think he fails to remember that we are the customer, not them and it was their failures to care and take care of their customers needs within a reasonable amount of time that caused their customer to get pushy.The doctor was good but if you use Five Valleys Urology, fair warning, dealing with the office staff can be a huge headache.
Would not recommend...too busy to give good one on one care. Prescribed incorrect pain medications because they did not review their own notes and medical records. Switched doctors 2 weeks post surgery and obtained their notes to find a garbled inconsistent mess . New doctor commented "no wonder I was confused and concerned about about the care given me by 5 Valleys Urology". Nurses line would not return calls regarding concerns post surgery.
The appointment setter was scatterbrained and unable to keep focused on the task at hand. She got defensively hostile when I asked if I should call back another time, so I just hung up! I give an extra star just for benefit of the doubt -- for all I know the doctors are fine but they lost my business before I even made the appointment.