I had such a bad service experience for my Mercedes with this dealership and will definitely not be returning for any future maintenance.
After they mess up a canopy glass replacement 3 times they say they will not try again because I am unhappy with having to give the 3 x 2 hour appointments.
I have been buying accessories from Blue Ribbon since I moved to the area from Texas 8 years ago. Products and installation have always been flawless. Recently I decided to completely refresh my truck and the professional teams in the accessory, upholstery, and paint and body shops made my truck look better than new. I highly recommend this incredible team of dedicated professionals.
BEWARE! DO NOT LET THEM SUCKER YOU INTO ANY "SPECIAL ORDERS"I'm sure there are plenty of satisfied Blue Ribbon Auto customers out there, but I'm definitely NOT one of them, and its important to point out that I am NOT a difficult guy to please. However, I am "old school", and unfortunately, In my experience, these guys proved to be nothing but greedy new-age predators and profiteers.I needed a set of rust-proof lug nuts for some custom wheels and the salesman at Blue Ribbon Auto convinced me to purchase a "100% stainless steel set" made by Gorilla, but he didn't have them in stock, nor did he have a photo or a detailed product description. So foolishly, I let him coerce me into pre-paying for a "special order" priced at roughly $100 for just 20 lug nuts (that's $5/lug), and a whopping $12 for Express (i.e., FedEx) shipping from Portland, Oregon.Incredibly, ten (10) days then elapsed without delivery of the lug nuts (I probably could have shipped them by 'pack mule' cheaper and faster!), and then, when they finally did arrive, the lug nuts were NOT as advertised (or claimed). Specifically, they were NOT stainless steel. They were standard (rustable) steel with a stainless steel cap that reportedly twisted and deformed on the acorn lug as soon as a lug wrench was applied to them (multiple reports appeared on-line).But did the fine folks at Blue Ribbon Auto take responsibility for the delayed FedEx shipping or the false advertising? Nope! I strongly objected to the false advertising and inferior nature of the product with Blue Ribbon management, as well as the delayed shipment, but Blue Ribbon Auto would NOT refund the purchase price nor the FedEx ("Express") shipping fee. Instead, they retained my payment of the $12 FedEx shipping fee and a 25% ($25) re-stocking fee, even though I (the customer) had done nothing wrong whatsoever.Nope, you can KEEP Blue Ribbon Auto and everyone who works there! I wouldn't shop there again and I certainly wouldn't recommend them to anyone unless they were an armed robber or an arsonist! "Thieves" by any other name - and there's simply nothing worse than a thief!
Great guys all around, awesome service and custom work. I had them do a few projects and would go back there for the next one.