Great customer serivce! My husband and I bought two cars in two days ! Jose Luis Ruben Gunner Cris were all so amazing! They were able to get us the best deal possible and even stayed an extra 2 hours after closing to ensure we were satisfied with our purchases. We for sure recommend anyone to this location! Ask for any of these employees and you will be very well taken care of.
These guys are dirt bags! Everything they do is deceptive. They start by sending a personalized flyer listing a price that your trade-in is worth and offering a $1000 more. When you get on premises your trade-in is worth $3000 less. Next, when inquiring through the internet - the sales manager sends an email that lists the MSRP of the requested vehicle as being approximately $4000 less than any of that specific model on the lot (including the base model). Finally, when you make a deal they want you to sign a binding arbitration agreement in case you have issues with the dealership that cannot be handled in house. The binding arbitration agreement forces the customer to give up the right to take Bert Ogden to court. Bert Ogden Mazda is the worst kind of dealership - they give other dealerships a bad name. This dealer does deceptive things to get the customer to the showroom and then insults the consumer by requiring an arbitration agreement to cover the deceptiveness.
I bought a car from this sorry excuse of a dealership 2 years ago everything went well for the first month then i had alot of minor issues took it in time and time again (still under warranty) they claimed problem was fixed but it kept acting up again then when car was off warranty i had taken it to get checked by them (i know they were going to charge me) they kept it for 2-3 weeks then call me charging me a few hundred for parts and labor i hadnt even been notified of what was wrong with my car what was being put in i was just hit with a bill in my opinion very unprofessional and rude since i didnt authorize any work to be done i took it in to get checked also i paid a bit over 13,000 for a vehicle that had cosmetic damages and by blue book value was only worth 7,000-8,000 i discovered that after i had paid it off in short i hated my experience with this "reputable" used car lot severly over priced, unprofessional on the plus side they always amswered the phone when i called so i guess thats a good thing