What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
Love a family owned, long term, honest business. They found a problem that no one else could identify. Saved me hundreds!
This is the second time we have purchased from Shawnee Mission Kia. Kenzell, Brittany and Frankie took excellent care of us. We will definitely come back for our next purchase.
Im an older woman looking for an honest mechanic. I took my car here and was told I needed a complete rear brake replacement, Carl Casey told me it would cost between $400 and $500..when I picked up my car it was $623. One week later, I noticed that my driver's side mirror was vibrating like it was loose when I drove on the highway. I called Carl and told him that I thought it needed tightening. I brought it to him, he put his finger on a screw underneath and deemed by this action, that it had been hit in a parking lot and needed to be completely replaced. I told him that, that did not make sense to me because it was completely functional. For the life of me, I don't know why someone wouldnt even try to take a tool to see if tightening it would work. To make matters worse, he grabbed the whole side mirror and started jerking it back and forth, and I had to tell him to stop! He got visibly angry with me for questioning him, and stopping him from breaking my mirror completely and stormed inside. I ended up putting my need for someone to help me tighten my mirror on a local neighborhood blog, and I ended up having about 10 people offer to help me. I had a nice young man in his twenties, come to my house and within about 10 minutes he tightened the screws, and my mirror was good as new. I am totally sickened by these businesses that take advantage of people, especially women. They need to be exposed. I see a lot of people in my business and personal life, and I will tell everyone of my experience with Casey Automotive Repair.
The buying process was quick and painless. The after care is HORRIBLE!! My car was deemed a total loss. I contacted the finance department to get documents needed for gap claim. Was told to come to the dealership and they would give me the documents. I get to the dealership and get told gap has to send me paperwork before cancelling the service contract. So I wasted an hour and a half of vacation time for nothing. I told Ed in finance what I needed. He argued with me and told me I didn't need all that. He called gap while I was there for them to "walk me through things". Not once did he ask about needed documents. Three days later Gap is still requesting the documents I asked for. Called the dealership and spoke with Ed. He faxed documents, but gap says "they are too blury". Called and spoke with someone in finance dept 10-28-16 to request the documents be sent to me so that I can submit them. I am told "we have current customers and this isn't important". Now I will have wasted more time to go to the dealership to get the documents I need. Not only have they lost another sale but I will continue to spread the word on how horrible their after care is to customers. It is unprofessional to be told you're not important and it's just bad business. I suggest you go to a different Kia dealer if you are looking for a Kia.
Definitely thinking the great reviews here are a bunch of fakes. My experience started off looking all nice. However, after doing a terrible job handling a new customer who very clearly lacked information about buying a car and selling me a useless roadside assistance plan, things only went downhill from there. To call the responses from the office slow would be a compliment. I've needed help from them for weeks and I can't even get them to respond to a simple email!My worst experience was when I got a flat and contacted them to find out my roadside plan and couldn't find a single person in their offices who knew what I was talking about.I suggest going elsewhere.
I have never had a better experience buying a car than I did at Baron BMW this past week. I usually leave a dealership after buying a car feeling I've left money on the table or that I was somehow taken advantage of, not with this professional team.From the initial negotiations on price to the final close of the deal, everyone I interacted with was helpful and I felt was out to create a win / win for the dealership and me. I was extremely happy with the price we agreed to and very much appreciated the professional manner in which the salesman I was working with (Tommy Griddine) helped me along the way.Tommy would check in with me via email or text sparingly to give me updates on the vehicle or to see how my search was going, while the other dealerships I was working with would call and follow-up incessantly to the point of annoyance. **Lesson learned, be careful which dealerships you give your number to - Tommy was honest and straight forward throughout my car shopping experience...I respect Tommy's approach that if he doesn't know the exact answer to something he will find out and get back to you instead of guessing or lying as I experienced at other dealerships.I had planned to finance a portion of the purchase through my bank (whom I thought would have the most aggressive rates), but the finance team team at Baron (specifically Reggie Murray) was able to beat my banks rate by almost 50%! Reggie was extremely helpful and had my best interests in mind as he structured my financing.I had a great experience at Baron BMW and will definitely be back the next time I'm in the market for a vehicle!
Communication is a dirty word here. What communication I did receive was later denied that it was said. I had been advised that my 380sl needed a fuel distributor and a warm up regulator. Further was told that it would be completed by a certain date. I called on that date only to be told Ben was on a test drive. Two hrs later he was still test driving cars (ha). When I did get through he stated his mechanic called in sick. The next day I called to see if the help showed up for work and Ben stated he couldn't get the parts in yet. When I pressed for more info he stuttered and stated he would call me right back. Two hours later I went to the shop and he was coming up with excuse after excuse from they will have to reorder from a different supplier to he can control UPS. Originally he stated the parts would come from MB now it id from Florida and Arizona. He then suggested I take my car as I had caught him lying to me, which I did, Thank GOD. He then wanted to charge me a 15% restocking fee for parts he didn't have. When I balked he decided to just charge me shipping for phantom parts. I got out of there with a 200 dollar bill for nothing done to my car. I feel I was lucky it wasn't more..... Stay far, far away! I'm not sure Ben would know the truth if it bit him in the rear.
I had such an unpleasant experience at the dealership yesterday. I came to the dealer to test drive 2007 BMW 530XI; I searched about the car, current reasonable market value, possible issues, etc. I did drive the car and decided to purchase it although it was over 91k miles. As usual, I negotiated the price with the salesman. We went down to around $17500 from $19500 level including administration fee, etc; I was very excited but suddenly started hearing a screaming lady. She was very loud and giving hard time to sales person and anyone at the sales office. I didn't know what was going on. Anyway, 15-20 minutes later sales person (I apologize I don't remember his name; he seemed like a nice person. All I remember about him he stayed in Munich 7 months to learn how to make beer) came and told me loud lady wants to buy the same car, willing to pay original price and negotiation and last price we decided is out of table. I was not happy but still decided to purchase the car. I was about to get my own financing through my credit union but I felt like I was forcing the get it from the dealer. I was reminded that If I leave the dealer for any reason, they will be selling the car to her. When I was filling the loan application, I asked myself; do you know what they don't care about you and never done anything to satisfy me as a customer. Overall experience didn't feel right and I decided to walk out. Overall I wasted almost 2 hours for nothing and left the dealer with very bad customer experience.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.