North Valley Eye Medical Group Inc
11550 Indian Hills Rd Ste 341, Mission Hills, CA 91345
Phone: (818) 837-4511
Phone: (818) 898-4900
Phone: (818) 898-4922
Primary Phone: (818) 356-0606
Phone: (818) 898-0205
Primary Phone: (818) 837-4511
Rauchman, Steven H, Md - North Valley Eye Medical Group
Smyth-Medina, Robert, MD
North Valley Eye Med Group Inc
Dr. Robert J. Smyth-Medina, MD
Rauchman Steven H MD
Price Range : Average
Specialties: Ophthalmology, Diabetes
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The doctors are good, courteous, professional but overworked and apologetic of the administrative staff and office policies. The office continually overbooks each appointment time and either their system is not kept current or the staff does not understand how to interpret patient coverages.. I don't know who decided the office policies but it is definitely not a positive experience for the patient who is kept waiting for hours and treated like a number. The office staff attitudes border on rudeness and they know people are unhappy. Today, my daughter waited 2 hours for an appt to find out they were not up to date with the insurance info and decided not to call her. She immediately called her father and got it verified but the staff told her 7 people were ahead of her despite the fact that she had an 8:15am appointment!!! She waited an additional hour before leaving without seeing the doctor at 11:30am. We have been here for years, but the entire family will be changing to a better eye medical group with better customer service.
07/29/2011Provided by Citysearch -
The previous poster is discussing an optometrist that is probably a female (talks about ""she""), while Dr. Robert Smyth-Medina is obviously a male - looks like mistaken identity!!! I have been told that Dr. Robert Smyth-Medina is a very thorough, professional and caring physician.
10/20/2009Provided by Citysearch -
medina has been my eye dr. since 2004,when we need him for documents support for work or disability issue he never has given us his support,but has earned over $40k from my insurance carrier,so we have found a new doctor that care about her patients,will not recommend dr. medina to family or friends ever...