Paulette's Grooming Parlor

We brought our puppy in to be groomed, they rushed through her, since they had to leave town. Instead of calling us and telling us they didn't have enough time, they quickly trimmed her and cut her on her female parts. When we picked her up, they didn't tell us anything. Our dog acted very strange all day, laying under the bed and not coming out. They next day we saw her cuts and were very concerned. I called them and tried to explain what happened and asked why we weren't told. She said they had no idea it happened and didn't believe me. They said they don't run their business like that and would barely let me get a word in. I asked about why the rush and not just canceling, all she did was talk about her person problems, which were none of my business. I told her all I wan't was an apology and for them to be honest and tell us the truth, that didn't happen. She insisted they would not do that to our dog. She wanted me to bring her in for them to see, that will never happen, she will never go back there again! I only hope she isn't too scared next time we bring her in to another groomer. Very bad experience and they wouldn't let you explain what happened. You need to listen to your customers and care.