The receptionist at All-American Door called me the morning of the scheduled installation to inform me that the door I had special-ordered came in damaged (all of the windows were broken). They offered to swap it out with an in-stock door (with different windows) that could be installed on time, or I would need to wait two additional weeks for a replacement. I had put a deposit down so I could not cancel, but I needed the door in on schedule. I asked to be discounted the cost of the windows ($200) because I did not get the windows that I paid for. The receptionist told me that a manager would call me back about a discount as she could not authorize that. No one called me back. I asked the person who came to help the installer about a discount for not receiving the correct door, but he was only able to offer $50 off after calling the office. It took the installer SIX HOURS to install the door because he was brand new on the job, and did not know what he was doing. He had to call someone else to help him figure it out- and it was not a complex job. This was a very basic garage door/opener replacement. After installation, the garage door was not level, and he did not want to spend the time to level it so he told me to "stick a pool noodle down the base of the garage door to create a better seal with the concrete." I am very dissatisfied with the service from All American Door, and would encourage potential customers to work with a company who will deliver the product that was paid for, and train their technicians how to install garage doors properly.
Tim showed up at 2:30 AM to board up a door for me last night. When I called I didn’t expect to get anyone, but he was there in no time and boarded up the window and then today ordered the glass and will have it fixed by Monday! I am so impressed with his level of service! When he is there its like your talking to someone you have known your whole life. I would recommend this company to anybody in need or board up service or even if your window breaks during normal hours lol.
I can't recommend Tim highly enough. He was so pleasant, competent and didn't try to nickel and dime us. His estimate/cost of services rendered was reasonable compared with the larger companies we received quotes from and the work provided was excellent and quick.We never felt like a dollar sign when working with him, which is a first. We appreciated that he really took the time to explain what needed to be done and why x, y and z would be overkill (from the other estimates we received). I would work with him again, in a heartbeat. Although, with the quality job he provided, we'll doubt we'll require his services any time soon!Broken window? Call this guy!
Called them to fix issues on our 3-door garage. They encountered a few unusual component failure issues and had to come back 3 more times--always responded next day, replaced a lot of components, and wouldn't let me pay a dime over their original estimate. Thoroughly professional, courteous, nice, and competent. Above and beyond! You can't go wrong with them (yes, they have way more than one guy!)
Fast, friendly, knowledgeable, and inexpensive. I called to get my broken spring replaced, and had someone in my garage that afternoon. They provided a lifetime warranty, and were done in less than one hour. I would highly recommend to everyone I know!
I just had service from All American Door Company, Ben was the technician, AWESOME! Very helpful, friendly and informative! Price was very good, excellent service!
I found this company to be professional and, ultimately, trustworthy. They were on time, charged what was originally quoted and clean. They were very helpful and informative. I highly recommend them.
Late for appointment by about one hour but the installer was very nice and professional. For the money the door quality was very good.