Overall I am happy, but it was quite a disjointed experience. We arrived at agreement to purchase on a Friday afternoon, and set an appointment to complete the transaction on the following day at 12:30. When I arrived, it was apparent that the dealership was not prepared, and it took 2 hours to complete what could have taken 15 minutes or less. The vehicle I purchased was a "CPO Next" vehicle, and I agreed to purchase the maintenance plan for an additional $2000. I requested written information regarding the particulars of the warranty provided by the "CPO" status, the vehicle inspection records, and the maintenance plan. None of these were available, and Oliver explained to me that I could look this up on the website. Vad called me a few days later to check in and I asked him if he could help me obtain the documentation I requested, since Oliver had not been able to. I didn't hear anything for a couple of weeks, so two days before my temporary tag was to expire I contacted Vad to ask him if he could help. He was alarmed that I had not received the documents I'd requested (explained that he'd asked the finance/operations side) and he took personal responsibility to ensure that everything was squared away. So Vad really saved the day in terms of my perspective on the quality of the business - he explained that the dealership had just moved into the new location and that everything wasn't where it was supposed to be - so things were still a bit disorganized. [I'd become quite concerned, but now feel more confident about my future relationship with the dealer - that it apparently really was just a hiccup.] Vad personally made sure that I received all of the documentation that should have been given to me at closing, and he put the new tabs on my vehicle with 24 hours to spare. I like my new MINI, and I appreciate Vad's attention to my situation once he was aware that the support system wasn't fully functional.
I brought my Clubman in on 1/3/13 because of a check engine light. I was greeted promptly and Brady took my info and got me into a loaner car, which was a huge help! On the following Monday (1/7/13), Brady let me know there were some problems with the timing chain and several other issues. He carefully explained the repairs needed and all of my options. I opted to have all of the work performed. Brady kept me up to date for the next 3 days, and I returned on Thursday 1/10/13 to pick up my car. Brady met me at the cashiers desk and went over all of the repairs that were performed, and we discussed some actions that i could take going forward to best maintain my MINI. Throughout this process Brady was courteous, professional, and empathetic. He kept me informed every step of the way, and explained everything in detail. He is a class act, and an excellent representative of Motorwerks and MINI Cooper
The very first time that I went to Motorwerks, I was amazed at how genuine, and honest they were there. That was just after my dad started to work there, and I wasn't sure about his new job. His previous jobs in the car business were at Richfield Bloomington Honda (right across the highway), and at Kline Mitsubishi. His other jobs were good, but I wasn't sure about him working with cars that were so much more expensive than at the previous dealerships. I still don't know what made me think that Motorwerks wouldn't be a good place for him to work, but I'm glad that I wasn't part of his decision making, because all of the people there are so sweet. if you ever go there, and are looking for a BMW, ask for Don Hiltunen, and he will make your car buying experience at Motorwerks the very most comfortable that it can be.
I did not have a good experience yesterday. Appointment to replace 4 tires was scheduled for 12:35pm. I had talk to a service rep the previous week and ordered 4 new tires (Dunlaps'). I arrived for my appointment at approx. 12:20pm. It took 3 hours to get the tires mounted and an alignment. I find this unacceptable. When my car was done, i was directed to the cashier. Upon paying, i realized the total was less than i expected but did not question it because i was running behing to pick my kids up from school. Once i got home, I inspected the tires and realized the tires i ordered were not put on my car (Continentals'). These are the tires I just replaced and were not very happy with them....hence the change. I will keep them but will consider other options when the time comes to replace these tires.
I had the best experience buying a car. My car salesmen was Tom and wow what a breathe of fresh air. I've been car shopping for a little over a month now and it has not been too fun. I'm a young woman shopping alone so in the car buying biz that means I'm a red target for any dealer or shark as I like to call them. And they always assume a female knows nothing and they can pull a fast one. tom was quite the opposite he got me approved for financing immediately and his honest and realistic approach got the right car for me!!! Then he drove my car around back to the shop where Dan showed me where everything was under the hood n topped off all my fluids and educated me a bit more. Soooo happy!!! Thanks guys!!!
The heat didn't work in my car. I also mentioned the brakes squeak. I was given a very nice loaner car. I really appreciated that. I was also told about other service my car needed, like new tires. While I appreciated knowing that, I was pushed a little too much to buy four new tires now because of a sale. I was there to get the heat fixed, an absolute necessity, (and a warranty covered item) not spend another $1,000.00 on other stuff. Also, the brakes still squeak. I was told it's a common problem but that really bothers me. It's embarrassing to me to have a car with squeaking brakes. Maybe it's a design flaw I don't know but I don't like it.
Service projected 1 &1/2 hrs. was completed right on time. I stayed in waiting area while service was performed, Mr Weiland periodically stopping by to give updates. Staff, including Mr Weiland receptive to my bringing my 2 (large) dogs into waiting area and walking around show room and outside. Service area & showroom & waiting area/outside & bathroom very clean. Car upon service completion was washed and parked near by for client's exit. Mr Weiland helpful in answering questions regarding recall of 2011 BMW 335i x drive and thanked me for my visit. Very pleasant "wait" for my pups and myself.
Thanks to Dan and Tom at Cities Auto Sales. After the trauma of having an accident which resulted in my 2003 Jeep Liberty being "totalled", and dealing with the (paid-off) lien holder and the state to get a duplicate title for the Jeep, the thought of car shopping and having a car payment again was overwhelming. Dan and Tom made the process easy and painless. They were able to put me in a newer vehicle than I expected with a payment that will work within my budget. I definitely recommend this dealership to anyone who is looking for a quality used vehicle.
Over all it was great! The dealership checked out my car, fixed the recall issue, cleaned and topped off fluids, and provided a very comfortable waiting environment. My only problem was when I first arrived, I had never been there before and went in through the service door and wandered around the facility for 15 minutes! I finally found the front desk and was told to drive up to the service area. It would help to tell people this on the phone to avoid first-timer confusion.
We recently bought our BMW so this was our first experience with BMW service. I have to say that this was without a doubt, the best car service experience I've ever had. Everything from the professionalism of the staff to the organization and flow of the service process. The moment I drove through the service door I felt valued as a customer and that the team had my best interests at heart. I've already shared this experience with many. Keep up the great work. Thank you!