Roto-Rooter Plumbing & Water Cleanup
1624 Harmon Pl Ste 300f, Minneapolis, MN 55403
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|Mon - Sun:|
: (612) 721-4036
Services: Water Damage Restoration, Plumbing, Water Heater, Sewer Cleaning, Drain Cleaning, Septic Tank
Our water pipe burst in the basement on Friday night. A plumber was in our house by 8AM Saturday and fixed it, turned our water back on and a water remediation expert was there Saturday afternoon with a scheduled clean up for today, Monday. This was during an extremely busy time after the polar vortex in MN when they had hundreds of burst pipes and calls to deal with. Bill was the plumber ensured everything was working, was friendly and good at his job and was especially helpful with tips to avoid this in the future.
Luke did an excellent job of working to get our frozen drain open. He called ahead of time and let us know that he was running late and approximately what time he would be here. Once here he immediately diagnosed the problem. We had thought the drain was just clogged, not frozen. He worked for several hours to fix the problem, and gave us tips for things to do to hopefully prevent this from happening again.
Luke's expertise and friendliness is just another reason we have always used Roto-Rooter for any of our plumbing problems.
Great service, Juan the tech fixed the problem, he quoted me the price upfront and also took my $50 coupon off. I would highly recommend Roto-Rooter for any plumbing problems. Schedulely was very easy, everyone was very friendly and professional. Juan cleaned up afterwords and also gave me great advice in preventing a clogged drain.
We were very pleased with the quickness of the service. After a very long week of shuttling our three kids to school activities, practice and games, I decided to catch up on the laundry that had piled up. I threw a load in our washing machine and headed upstairs to start dinner. A short time later, my son yells upstairs, mom I think we have a problem in the basement. I ran downstairs to find our entire laundry room was flooded. I placed a call to Roto Rooter and spoke to a very friendly person who took all of our information and said we would have someone out with a couple of hours We received a call within an hour that they technician would be there in fifteen minutes. He was very professional and quick. Thank you for saving the weekend!
Service went well, technician Darrell arrived promptly and solved the issue quickly, scheduling was easy. The cost is however ridiculous...$275 (and that only after a $50 coupon and some belly aching) for an hours worth of work (the job was not very tough), for a guy that was on his way home anyway, not like it was the travel, judging by the look of the equipment it has been bought and paid for for decades, how is this cost justified? I would not use again simply because of this....