Face to Face Makeup Artistry & Hair

8/2/2018
SCAM ALERT!

This company has a rather legitimate website and amazing reviews on Google, the Knot, and WeddingWire, however it is a complete scam. They book services, get the clients to pay for the services, then halt all communication and do not provide the actual service.

I am posting pictures to give everyone an overview of this business if you investigate their website enough. Some of the staff listed on their site are actually lesser-known actresses to which they stole the actress's picture and changed their name, and many are stock/portfolio pictures from a head shot company. Each staff has a bio along with their portfolio pictures (i.e. pictures of work THAT ARTIST supposedly did); many of those pictures are taken from Pintrest or are stock photos that can be purchased from sites like Shutterfly, and some are simply taken from various websites/blogs of other makeup artists (commonly in CA or NY).

There are 27 hair/makeup artists listed on their site, and if you search Facebook and LinkedIn, you will not find ONE actual profile other than the owner (Melissa 'Violett" Volk) and the COO (Katie Dee). If these artists are supposedly real people and those are their real names, this means that 25 hair and/or makeup artists have no social media presence, whether for personal nature or to advertise their services.

Address listed on their site for Woodbury, MN is not valid; it is an actual address but a false suite number. This can be verified on the leasing website for the actual building.

Final conclusion: AVOID THIS COMPANY AND THE OWNER, MELISSA "VIOLETT" VOLK.

I am only giving this company two stars because the make-up artist, Heather, did a great job on myself, and the other 3 bridesmaids. She showed up on time, she took her time, she did great work, listened and looked professional. Now, the hair stylist and brides make-up artist, Violet, deserved no stars for the following reasons:
She showed up late
She showed up smelling like BO
She was not dressed professional-leopard leggings, Nike's, spaghetti strap covered by cut out tank.
She literally looked like she rolled out of bed. She did nothing with her hair. Frizzy and knotted in a "messy bun"
She was ahead of the game by over an hour, so she took a 20 minute break an hour in.
She was rushing through everyone's hair
My hair was super frizzy
The second bridesmaids hair had to be completely redone because it was horrible
She didn't take direction well based off the pics we wanted to be done
Everyone's hair was frizzy
The brides hair had to be done 3 different times
Her make up had to be done 2 different times and it still wasn't done really right. The bride went to hair school and ended up having to fix her make up herself, and fixing 2 of the bridesmaids hair.
When all was said and done, she left a burn mark on the plastic of the tv stand from her hot tools. Luckily the hotel was understanding of what happened!
The bride tried contacting Violet by text twice before the wedding, and never got a response. Luckily she called the night before, because they require the second half of payment down the night before, and she finally answered.
The company itself has an 800 number, so it's hard to reach anyone. They take a while to respond to emails. They require you to pay in full upfront, and I wish I would not have tipped them like I did, because I figured I would get it out-of-the-way with payment. After the wedding I wrote a complaint email, which was on the 7th of June. 6 days later I received an email from Daniel Dziedzic, who claims to be the “Customer Satisfaction Manager”. He sent back a long email asking me to send details of what happened the day of the wedding, which I already did, said he was going to personally investigate the situation and conduct interviews. He even asked that if there were any negative reviews posted to take them down during this process, so I did just that. Well, it has been nearly a month and I have followed up a couple of times and received no response. The bride has done so also.
I strongly suggest not going through this company. I get that there are people that have had positive experiences. However, the people that have had negative experiences shouldn’t be thrown to the side as if they were nothing. To me that shows the true character of the company.