great customer service, on time, always provide safety , I enjoyed service for the first telephone call to the end of my experience.
Horrible, the driver tried picking up another client along the way mind you it was myself my 7 year old disabled son, his skilled duty nurse and my 4 year old, the driver insisted I take my 4th year old out of his booster seat to allow room for the new cluent, I refused so they dropped me off at my son's appt at 10 am then didn't pick us up until 6:30pm for our return ride home and told me bc I refused to let the woman catch a ride it put them behind and that's why it took 7 hours for our return ride, then a few months later my son's nurse scheduled a ride with Midwest again not realizing it was the same company and they canceled his rideas an hour before his appt.
Do not take the Holiday Light Tour. They promise a VIP experience, NOT! We did not have a concierge on board as promised and the driver drove around on the freeway for 3 hours never seeing or stopping at a single Display! They already had my payment along with a required prepayment for tax and tip so they did not have to care about our enjoyment.
Best party bus in Minnesota by FAR!! I rented the white rhino for a surprise birthday party for my husband. The owner of the company helped me plan the locations along with getting our whole group deals and discounts at all of our stops. The bus was in one word Amazing. The driver was very professional as well as the concierge gentlemen. I was very impressed with their company. I can honestly say that they made my husbands birthday! Thank you White Rhino!
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