Overall I am happy, but it was quite a disjointed experience. We arrived at agreement to purchase on a Friday afternoon, and set an appointment to complete the transaction on the following day at 12:30. When I arrived, it was apparent that the dealership was not prepared, and it took 2 hours to complete what could have taken 15 minutes or less. The vehicle I purchased was a "CPO Next" vehicle, and I agreed to purchase the maintenance plan for an additional $2000. I requested written information regarding the particulars of the warranty provided by the "CPO" status, the vehicle inspection records, and the maintenance plan. None of these were available, and Oliver explained to me that I could look this up on the website. Vad called me a few days later to check in and I asked him if he could help me obtain the documentation I requested, since Oliver had not been able to. I didn't hear anything for a couple of weeks, so two days before my temporary tag was to expire I contacted Vad to ask him if he could help. He was alarmed that I had not received the documents I'd requested (explained that he'd asked the finance/operations side) and he took personal responsibility to ensure that everything was squared away. So Vad really saved the day in terms of my perspective on the quality of the business - he explained that the dealership had just moved into the new location and that everything wasn't where it was supposed to be - so things were still a bit disorganized. [I'd become quite concerned, but now feel more confident about my future relationship with the dealer - that it apparently really was just a hiccup.] Vad personally made sure that I received all of the documentation that should have been given to me at closing, and he put the new tabs on my vehicle with 24 hours to spare. I like my new MINI, and I appreciate Vad's attention to my situation once he was aware that the support system wasn't fully functional.
Customer for life! I've always knew the people at Cornerstone were fine trustworthy Christian people but my recent experience with them only cemented that view of them even more. Over Christmas of 2015, our 2008 GMC Acadia had a transmission issue while we were traveling throughout the Midwest. We limped our vehicle to a GM dealer only becasue we thought it would be covered by the GM warranty - Boy were we wrong! After three days at this competitor, they told us the problem was not warranty related and that the bill would be $2,500! needless to say I was beside myself and I took my Acadia over to Cornerstone that quoted me $1,900. After a week in the shop at Cornerstone, I got the shocking phone call from John telling us that it was, in fact, a warranty issue and they had their GM people take care of the problem - NO CHARGE!!!!!!!! These fine Christian people at cornerstone went the beyond the extra mile to ensure that we were treated as if we were one of the family. I will never not go to anyone else for my auto repair. Let's just say that there are such things as Christmas Miracles!!!!! Cornerstone is the greatest!!!!!
I brought my Clubman in on 1/3/13 because of a check engine light. I was greeted promptly and Brady took my info and got me into a loaner car, which was a huge help! On the following Monday (1/7/13), Brady let me know there were some problems with the timing chain and several other issues. He carefully explained the repairs needed and all of my options. I opted to have all of the work performed. Brady kept me up to date for the next 3 days, and I returned on Thursday 1/10/13 to pick up my car. Brady met me at the cashiers desk and went over all of the repairs that were performed, and we discussed some actions that i could take going forward to best maintain my MINI. Throughout this process Brady was courteous, professional, and empathetic. He kept me informed every step of the way, and explained everything in detail. He is a class act, and an excellent representative of Motorwerks and MINI Cooper
I purchased my new to me 2002 Mercury sable from them., and have been very happy with my purchase. The salesman Brandon was very open to helping me find exactly what I was looking for and had me drive several cars/vans/suv's before making my decision. Scott who did the financing was more than accommodating and was very open about how it all works. He answered all my questions and gave great info. I have been back for Oil changes and to have my car serviced and they were very easy to work with. Over all if you want an experience unlike most car dealerships in the area, Midwest has easy going, helpful people and they do not judge or try and make you do anything you don't want to. They are not the least bit pushy. I have recommended to friends and family and would suggest that anyone looking for a car starts there.
I did not have a good experience yesterday. Appointment to replace 4 tires was scheduled for 12:35pm. I had talk to a service rep the previous week and ordered 4 new tires (Dunlaps'). I arrived for my appointment at approx. 12:20pm. It took 3 hours to get the tires mounted and an alignment. I find this unacceptable. When my car was done, i was directed to the cashier. Upon paying, i realized the total was less than i expected but did not question it because i was running behing to pick my kids up from school. Once i got home, I inspected the tires and realized the tires i ordered were not put on my car (Continentals'). These are the tires I just replaced and were not very happy with them....hence the change. I will keep them but will consider other options when the time comes to replace these tires.
I had the best experience buying a car. My car salesmen was Tom and wow what a breathe of fresh air. I've been car shopping for a little over a month now and it has not been too fun. I'm a young woman shopping alone so in the car buying biz that means I'm a red target for any dealer or shark as I like to call them. And they always assume a female knows nothing and they can pull a fast one. tom was quite the opposite he got me approved for financing immediately and his honest and realistic approach got the right car for me!!! Then he drove my car around back to the shop where Dan showed me where everything was under the hood n topped off all my fluids and educated me a bit more. Soooo happy!!! Thanks guys!!!
The heat didn't work in my car. I also mentioned the brakes squeak. I was given a very nice loaner car. I really appreciated that. I was also told about other service my car needed, like new tires. While I appreciated knowing that, I was pushed a little too much to buy four new tires now because of a sale. I was there to get the heat fixed, an absolute necessity, (and a warranty covered item) not spend another $1,000.00 on other stuff. Also, the brakes still squeak. I was told it's a common problem but that really bothers me. It's embarrassing to me to have a car with squeaking brakes. Maybe it's a design flaw I don't know but I don't like it.
Service projected 1 &1/2 hrs. was completed right on time. I stayed in waiting area while service was performed, Mr Weiland periodically stopping by to give updates. Staff, including Mr Weiland receptive to my bringing my 2 (large) dogs into waiting area and walking around show room and outside.Service area & showroom & waiting area/outside & bathroom very clean.Car upon service completion was washed and parked near by for client's exit.Mr Weiland helpful in answering questions regarding recall of 2011 BMW 335i x driveand thanked me for my visit.Very pleasant "wait" for my pups and myself.
Thanks to Dan and Tom at Cities Auto Sales. After the trauma of having an accident which resulted in my 2003 Jeep Liberty being "totalled", and dealing with the (paid-off) lien holder and the state to get a duplicate title for the Jeep, the thought of car shopping and having a car payment again was overwhelming. Dan and Tom made the process easy and painless. They were able to put me in a newer vehicle than I expected with a payment that will work within my budget. I definitely recommend this dealership to anyone who is looking for a quality used vehicle.
I would like to thank Allan and his folks for helping us out when we had some trouble with a vehicle they sold us a while back. They had good suggestions to help figure out what was wrong, called us back quickly with cost of repair options, (providing a good discount), and generally made us feel that we were not alone with our problems. It is so nice to still see folks who want to help and believe in customer service! I will definitely buy and have my vehicle serviced by these folks again!