NEVER PURCHASING APPLIANCES FROM YOUR TEAM AGAIN!Looking to purchase a new appliance or two? DO NOT buy them from The Home Depot (Plymouth, MN) like we did...So sad to share because Jon and I were really looking forward to our fancy new front loaders today!1. No one called to confirm an appointment window in advance (the day before)2. The installers called us today 30 mins before they were arriving, which meant my husband had to leave work to meet them since we had no warning.3. When they arrived, the installers told us we had not paid for a "gas dryer hookup" and without paying onsite they could not deliver and install. When we went through the process Crystal asked if we needed gas or electric for the dryer. We told her gas and she said there was an additional charge for the hookup to which we said OK and WE ASKED AFTER PAYING IF THERE WAS ANYTHING ELSE WE NEEDED TO PAY FOR ON SITE. SHE TOLD US NO...4. We told the associate we spoke with originally at the Plymouth store (Crystal), that Jon (my husband) was coming into your location talk to her and when he arrived she "went to lunch" and was unavailable. (this was a span of 15 minutes)5. The assistant manager was unprofessional and impolite. The order was never entered correctly, to begin with, and even the financing terms we negotiated in writing were wrong on the order within your system.We will be rethinking all of our Home Depot purchases in the future.
Huge home supplies and building emporium . Lots of parking. Can be overwhelming. Know what you need when you come here.
Very nice establishment, however very disappointed in the customer service with custom orders. [Windows] very, very poor service and unreliable.
Great for all your home improvement needs! A selection that is best in class! Fair prices! Friendly, competent and courteous staff to help you with your home improvement needs!
Worst customer service ever
I agree! Shop somewhere else. 2 years ago I bought a refrigerator with an extended warrenty.Now that my refirgerator is leaking and I need service -- where is the technician?? It will supposedly take a week for them to show up to look at our frig that is leaking water on my floor. And we never did get the water/ ice maker hooked up!