Dustin H, your plumbing-service technologist, came to my home to perform discovered repairs on my hot-water heater (anode rod/relief valve/gas leak). The consistency I’ve noticed with your technical personnel is they are courteous, professional, and have first-rate field-specific subject matter expertise with the ability to communicate. Dustin made sure that I understood his repair process. After the repairs were done, upon request he took the time to educate me on water quality and the technical reasons for performing maintenance on hot-water heaters. That level of customer interaction surely authenticates your company’s continuous high ratings.
I had a great 1st experience with Uptown Heating and Cooling. Chris F. was our Service Technician and he was excellent. He was courteous and got our problem figured out in a timely manner. I also felt the pricing was extremely fair. It was a below 0 day as well so I was thrilled they could get somebody out the same day to help us with our furncace issue.
Robert, my boiler technician, did an excellent job tuning up my boiler. He knew what he was doing and told me more than I wanted to know about my boiler. I felt he could take my boiler apart completely, and put it all back together perfectly. The boiler is running great thanks to him. I will definitely request him for next year's tune-up.
We have had Uptown Plumbing come out to our house multiple times for various jobs as we remodel our home. They always provide excellent service over the phone and in person. Master plumber Phil is amazing. His work is always incredible and he explains everything so well. Their pricing is fair and upfront and the workmanship is top of the line. I trust them 100% and they continue to impress me every time!
Horrible customer service and follow through. I had a microwave that everything worked except I had to jimmy the door at times to get it to run. They don't come to the house to see what to fix but only go by the client's description. Then they order the part. And they want money up front. They came with the part and asked what was wrong! Wasn't that in the work order? They seemed to be very rough working on it. They finished and said I needed a be circuit board and not to use it because I could have a fire. So they left me with a totally broken unit. I talked to the manager that was supposed to contact me in a couple days to see if they would do something to make that disaster right. Never heard from him again!
Dustin & Joseph VO at Uptown Plumbing were awesome field service representatives; both were very personable and professional and helpful in quickly resolving our plumbing issue to resolution. First class outfit. This week they had a special waving the trip fee, which was very nice! Very fair and easy company to work with. Great customer service. Dave
No one knows appliances like Larry. He can readily diagnose the problem, fix it and provide tips on how to take better care of the appliance to extend its life. I have used Larry for over 10 years and he is simply the best. He is prompt, fair, reasonably priced and cares about his customers best interests. Avoid the aggravation you will have with all the other appliance repair places and call Larry.
I have been using Appliance Express for over 10 years. Larry is the best. If you need a refrigerator repair in Minneapolis I suggest go with the man with almost 40 years experience. I first called sears and on the day of the scheduled appointment, sears did not show or call to say why. I waited 7 days for sears, never again. I called Larry from Appliance Express and he was to my home in 3 hours the same day I called for help. In less than 1 minute he told me what was wrong and headed to the van for the part. Less then 30 minutes my whirlpool refrigerator was humming again. That is the kind of service he gives each and every time he comes to my home. The bad reviews I read about him and his company I do not believe. This is the reason behind my long review. He is a professional, a no nonsense kind of serviceman. The world is full of angry people it seems like now, looks like Larry ran into a couple. No one is perfect and larry is as close as it gets on appliance repair.
Went shopping for appliances, stove and refrigerator to be exact. They were extremely knowledgeable and friendly. No high pressure selling and the prices were very competitive.
TJ, David and Sara are a wonderful as seat to Uptown Plumbing. I talked with David in the morning about my AC problem and he assure me immediate attention by 11 it was TJ that came to the door he was very kind and professional and he did the job very well and explained everything that he did I felt very comfortable. Thank you so much for solving my air condition problem is such a nice manner. I will recommend Uptown Plumbing Heating and Cooling. Thank you for such great customer service