Mineola, TX Pet Grooming

Does a good job grooming. However, keeps my dogs all day. Leave them at 8 pick up at 4. I stated after 2nd visit I didn't like having to leave my dogs there all day, groomer said would make sure she got them first next time. At 3rd visit they had failed to mark the appointment down. ( I have card and we got a reminder call). My husband said they didn't apologize and acted put out but took them. At 2 called and asked when they would be ready..the upfront girl said 4. Then she put groomer on. When I reminded her she said she would make sure that didn't happen again, she got smart with me and basically told me I could go to pet smart..they were fast. Shocked to say the least..this is under new ownership and I hope the owner reads reviews because this is not the way to start a new business. I won't be back. I deal with the public all day long and would never talk to my clients that way..

Our two very big "rescue" dogs Ben and Millie are boarded almost on a monthly basis with Wag'n Tails. They love the place and are always excited to see Lu, the owner, and her staff. they go right to their "reserved" kennel and fit right into the routine. Lu has been a delight to work with and is so kind to our dogs and to us. The facility is clean and very nice and the kennels, dog runs and big play yards are a definite advantage for our big dogs. We have been welcomed to inspect the kennel areas at any time and there are cameras onsite that allow the staff to further watch the dogs. Our dogs have received the very best in care at Wag'N Tails and we are so pleased that they are happy there. Our Millie (white Pyranees) had a previous skin/allergy condition that required her to have several medicated baths and medication treatments during her stay at Wag'N Tails. Lu and her staff followed up with her treatment regime during her stay. Millie did very well and her condition resolved. We give Wag'N Tails 5 stars and could not be more pleased with their commitment to our beloved pets. It makes it easier to leave them knowing that they are safe and happy.

We were using this facility to board our two dogs but the last time we left them it was horrible. We will NOT be going back because one of our dogs was traumatized from the experience. The vet said, the spots on lower stomach are from laying in feces, if you raise your hand around her she jumps like you are going to hit her :(, and we are in antibiotic for kidney infection. Vet said, probably from NOT being let out for a length period of time. She will not go up or down a step due to back pain. We have cried over this and wish we would have never trusted this establishment. Called owner and she said, I cannot be there all the time. Never returned call as promised after speaking with staff. Obviously she does not care.