We are appalled by the customer service we received from Simma’s. We booked with them 6 months ago for a wedding in July 2018. Just this morning, we received a phone call that Simma’s will be closed during that time and they have now cancelled our order. We are less than 7 months from the wedding with no cake or sweets table. During this phone call, they made no effort to correct this mistake. Turns out, they close down that time of year every year but failed to figure this out until now. They have now made it our problem to resolve and offered no suggestions or help. We would have appreciated a call from the owner or even them working with a new vendor we selected to ensure they could duplicate what we had ordered. There are a number of ways they could have handled this to make this situation better but the way they chose to inform us just made everything worse. We had been so excited to select them as a vendor and so loved their food but now we will never work them again.UPDATE: we just received a call from the owner who offered an excellent solution. Something we would have expected to receive when we first heard this news. We appreciate her call and chance to discuss our options - much better service.
Cute place, like a toy store exploded onto cakes! Baked goods are great. Moist cakes with fluffy frostings. My husband loves their cupcakes since most have cream cheese based frostings which he loves. Very nice/helpful people. Stop in for a smile and a sweet treat!
We only go to Rich's when we want the best-tasting cake & cream in town!When I describe to them what I want, they find a way to make it happen - Even last minute.I am all about saving money and being frugal, but getting a Rich's cake is an awesome (and sometimes necessary) treat.Beats the heck out of a mass-produced, flavorless and preservative-filled sheet cake!They also have some beautiful displays and delicious mini treats :)
Wonderful service and awesome cake! They have choice for vegetarian and vegans.
My son is 10 and I have been using Riches House of cakes since he was three and I will NEVER go anywhere else. I now have a daughter who is three and it's like a tradition for us to go design the cakes to go with their birthday themes. They are ALWAYS good to me with pricing and design. They always go above and beyond and the cake is always so good. I use them and recommend them highly.
Smells delicious in the store and has nice displays of all the goodies you can buy.
My son and I have been customer's of Rich's House Of Cakes for the past 28 years. We have had a great experience each and every time we visited the store and enjoyed conversing with the owner Dave and his employee's. We always have fun selecting our cake, and eating the finished product. When I serve the cake to family and friends they ask " where did you get the cake it's great " !
Great bakery! I made a injury about a custom cake. I received an email right away within a few hours about the details and price. Very convenient location, taste cake and good prices. I would recommend this bakery any day!
I bought a cake from them, lady told me only one available was a cake on the bottom shelve. When I got home I found the cake with shriveled up fruit looking old. The frosting was crusty and the color on it had changed from white to a light brown. Called the bakery expressing what had happened. Told me I needed to have proof because they didn't believe me. Every time we needed a cake we would order it from them. I have never seen anything like this. This is disgusting and horrible service. They will never see my face again!
I love everything here! the bakery is fresh out of the oven, the bolios are hot and crisp, everything is as you hope for when you take a bite into your favorite sweet. The bakery here out shines El Rey by far! the staff are very friendly and patient especially when you have no idea what the baked goods consist of. This is our weekend treat!