Sorry for the long review. At the end of February I purchased a new 2013 Madass fully upgraded. The person I was working with was very friendly and helpful at first. I had a very busy schedule at that time and I was amazed when he told me that the scooter should arrive in 5-7 days. I waited until the 7th day before contacting Moto to ask for an update. They had not even started on the scooter which was not a big deal but I wish they had told me. I asked when I should expect the scooter to ship and they again stated the end of the week. Again I called at the end of the week and still no progress. I finally convinced them to ship out the scooter and received it two weeks after the expected date. I was a little frustrated but it was not a huge deal.The scooter seemed to be in good condition until I reached 100 miles. After changing the oil, I noticed blue smoke coming out of the exhaust. The smoke was thought to be the oil sealing the valves but it continued to be a problem. I contacted Moto and they said to take it to someone even though there was no warranty shop around and they would take care of the parts. I also had the rear break lock up a few times.The scooter shop nearby found that the rear break locked up because there was no lock-nut and the screw was backed out constantly applying the break. It was a scary safety concern and I was just glad the break did not lock up while I was riding. The blue smoke ended up being an oil leak from an improperly installed o-ring between the case and cylinder causing the bike to burn a lot of oil. It took more time than necessary to get Moto to supply parts (which they said they would supply) for the repair which was to replace the top end of the engine. The most frustrating part is the inaccurate dishonest information and lack of any sort of customer service. The service department just kept talking about how much it was costing them for the repair but no sort of sympathy or willingness to work with you. I waited 4 months for parts during the summer and had to call multiple times for an update which I never got an honest answer for. Moto continuously told me the parts were on the way and the next week they said the parts were on back order. I would have been fine with all of this if they had just been honest with me. If you want a new scooter or service from an honest establishment that won't play around with your money and time I would not shop here.