Made an order for online pickup based on the store inventory on the website and they dont even carry the product I ordered that was listed as in stock
Staff is always willing to help. Nice selection of items. A fun place to shop!
While I was in Milwaukee for 2 weeks on business I stopped into two of their locations to see what I may find. I agree with what the people here are saying about the store and owner. This place is a dump. He is very rude and arrogant!The first store I went to was the one located on North 76th Street. The first thing I noticed was other than the lights on behind the counter the store was dark. The rest of the store was black. I asked if they were closing due to the lack of lights and the gale behind the counter said no. She asked if I have any experience and in the RC field, and I explained that I have been flying rc helicopters for years and was curious as to what they may have for a trainer airplane. She pointed to an old beat up airplane hanging from the ceiling and stated she would be willing to sell it for $300.00. I quickly said that’s not going to work, she than brought me back to where they keep their RC planes (the only other room in the store with a light on. I didn’t see anything I was interested in and proceeded to leave. I than decided I would try another one of their locations thinking mybe I would find something there. I headed over to the store located on West National Drive. Like the other commenter stated “the dog is the best part of the experience”. All I can say is this place is a bigger dump than what I could see of the last place. There is “stuff” everywhere! Looking at the water stains on the boxes, the smell and the dehumidifier in the back of the store, they have a water problem. There was a customer in the store while I was there asking the owner about getting a bigger RC helicopter than the one he currently owned. The owner proceeded to try to sell him an E-Flite Blade 400 helicopter. The customer again stated he wanted something bigger, only to be lectured and ridiculed by the owner as to why bigger is not better. He looked at me and asked “do you need something?” I smiled and stated “no thank you, I am in town from Minneapolis and enjoy stopping at other hobby stores to see what I can find”. I than commented that it’s nice to see someone in the industry that actually flies RC helicopters. He turns back to me and asks “what do you mean by that?” I simply stated that back in Minneapolis I have seen hobby store employee’s actually talk customer’s out of a sale because it’s not what “they” the employee are interested in. He then barked “I AM NOT TALKING HIM OUT OF A SALE”. I was shocked by his reaction to what I thought was a compliment to him! Than he got all nasty and pissed and walked away. Bottom line! Avoid this guy and his stores. If this is how he is going to react to a new customer in his store, screw him and his business. Apparently he has enough money and doesn’t need ours. The reason we are losing our local hobby stores to the online industry is simple, customer service. Believe me when I say you will not find good customer service dealing with this guy here. I will fully argue the point on supporting our local businesses over buying online any day. But not in this case, it is amazing he is in business.
Old Fashioned Toy & Hobby Stores. Happy Hobby is full and I mean full to the rim with Models, Trains, Planes and Cars. I always find something. Each one of the Happy Hobby stores is different If you like to find the new and the old kits they are the place to get them. Also try Happy Hobby 8021 W. National Avenue West Allis, WI 53210Happy Hobby 7821 W. Burleigh Milwaukee, WI 53222 Happy Hobby 7125 N. 76th St Milwaukee WI 53223