7045 W Greenfield Ave, Milwaukee, WI 53214
Price Range : Average
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Today We experience the uttermost humiliating treatment, from this business staff. We are a new non-profit organization for youth, dependent of local resident donations to maintain in operation. We called multiple business and opted to make business with Record Head; however prior to driving 1 hr. we provided a detail description over the phone on what we were looking to sell and asked if we could do anything else to have a good understanding of the merchandise. I was transferred to the " person in electronics that could make a decision" and was assured he was interested, and would pay us a fair price...specially That we had to drive 1 hr. and it was for a non-profit. After arriving at this facility we encounter 4 staff member arguing amongst each other on what was needed and not, using unfit foul language, and very unfriendly towards us. I explained that one of the staff member over the phone, had assure me to make it worth our time, and once again that we are dependent on donations for funding of our youth program. One of the staff began to tell me how our new merchandise was of no value, and had a vendor that would provide him with the same product at $0.10, for merchandise at retail value of $10.00 to 50.00. I assure him I was not a guru when it came to computer technology, but had already researched our merchandise, and only a direct buyer to china at mass quantity could obtain a price as low as $0.10. He said to my face I had no idea of what I was talking about, and plain and simple did not care if I walked out. I asked to have the store manager talk to me over the phone, since he was not available to explained the circumstances. I inform him we genuinely were a non profit, with a donation and not stolen merchandise. The he was welcome to look up my credentials on line, and verify my DL or business card. After our 5 min. Conversation, I hand the phone back to the insolent staff agent. He answers the phone by stating "do you want me to verify the non-profit?" I known all along by the behavior, that they assumed I was giving them a fake story. ( I HAVE A PSYCHOLOGY BACKGROUND FOR 15 YRS.) I was written a check for a humiliating amount, but accepted the amount since we had already wasted 3 hrs of our day, and a 1 hr. Drive. These people assume for one reason or another we had came in with stolen or unlawful merchandise, and was not given the benefit of the doubt to even ask me for a business card or ask to look us up on line. Before leaving, I provided the business not only our non-profit information, but our business information as well. I advised him that despite his judgment for ether being female, Hispanic, gay, or not dressed in a suit..... I was the founder of the organization, and worked hand in hand with our town circuit court and Judge!!! Its a shame to be balked by peoples assumptions and bias, and I have no words to describe the bullying of 4 male staff members. I hope the store manager takes the time to read this, and learn that this business staff are out of place on how customers are treated.
Record head is an amazing place and so are their prices! They have everything from stereo, games, CD'S, DVD'S, instruments, computers, and can you believe it albums. Their computer repair is fast and done right the first time. Plus, the workers there are very helpful and knowledgeable in guiding you on all your needs. Thanks Record head!
I was going there to see what they would pay me for what I thought was a completely trashed computer. Best Buy had told me that the motherboard was shot on the computer and was not worth fixing They examined the computer and determined that the keyboard was shorting out the computer. They had it fixed the same day for 45 dollars. Saved me the trouble of having to spend hundreds on a new computer. THANKS RECORD HEAD.