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General Info
Founded in 1988, Professional Account Management provides municipalities, the courts and financial institutions with payment, data processing and collections services. The company s branded service offerings include collection management and parking solutions under the name Citation Management. Citation Management offers processing and collection services, automated enforcement equipment and hardware and software used for citation processing. Its equipment offerings include handheld devices for ticketing that provide barcode printing, inventory empty parking spaces and license plates and report broken meters and damaged signs. The company provides management of parking citations for several cities on contract. The cities of Irvine, Calif., and Milwaukee utilize the company s services. Professional Account Management is headquartered in Milwaukee.
Extra Phones

Phone: (414) 616-3163

Phone: (414) 931-6951

Phone: (414) 847-1096

Phone: (414) 931-6662

Fax: (414) 931-6951

TollFree: (888) 993-8622

Payment method
check, paypal
633 Bldg
Kilbourn Town, Downtown Milwaukee


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Ruslana K.



they keep sending me requests for payment that I have paid already.
pa turnpike toll, I checked 4 licence plates - no dept. impossible to communicate!!!

Teneshia P.


worst customer service yet

1-414-931-6662 this is the number for anyone looking to contact professional account management however I doubt you get any results from this unprofessional company. After finally reaching a real person and not a recording that hangs up,I was told that the item on my credit report which was paid in full would not be removed. However when paying the debt off I was told that the item would be removed within 30-60 days of the posted payment.



Thieves! !!!!

Although this ticket was paid months ago with proof of payment I kept recieving

outstanding payment statements.

Today 7-26-13 I paid them again with my debit card and recieved yet another confirmation#from them because it has now affected my credit which I have worked so hard to attain.

This company should not be able to stay in business, something needs to be done!!!



Worst Service EVER! I got 2 pa...

Worst Service EVER! I got 2 parking tickets in Atlanta and I sent both payments in the same envelope, with 2 checks with their respective bill and reference number and they only cashed 1 check. They ruined my credit report and every time they call me I ask them to talk to a supervisor because obviously they lost my check and I'm always yelled that it is impossible to transfer me to a supervisor and I ask them for a letter where they acknowledge they lost my check and they insult me and hang up on me. These are the most unprofessional, rude and brainless people in the world. Why should I pay the consequences of their mistake?



Lookout for these people. I g...

Lookout for these people. I got a notice 5 months after the date of the D.C. ticket. I live in NC and haven't been to DC in 15 years. They told me to prove it and when asked for the DC DMV phone number they said they did not have one. They are owned by Reino International Pty Limited in Australia. If you want a phone number ask. I'm looking for a web page or email address for the parent company.



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They are rip-off artist using the

They are rip-off artist using the system to charge high rates for their collection process and use local governments to provide the accounts. They will lie and do anything to collect an over-due account even if it is not a legitimate violation.



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Former bill collector with the same problem, do not pay this

I work in DC as an emergency technician for hospitals. I work with a team of people where we have tons of parts in our vehicles. Sometimes we take each others cars because we are on call 24/7 living in hotels. When I am sleeping after 30 hour shift I will toss the keys of my vehicle to another tech instead of going outside and digging for the parts he or she needs. Someone got a parking ticket without telling me. I only found out three years later when I pulled my credit report. As a former bill collector I can tell you the best thing to do is dispute it with the credit bureaus. The damage has already been done to your credit score, this is the only way to undo it, or in the least let your potential lenders know you did not pay this because you were not responsible for it. Paying it will suggest you are guilty. Any payments made will reset the seven years it takes to remove the damages already caused. If they are hounding you in anyway, you are protected under the FDCPA and can write a letter demanding them to stop collection efforts to specific phone numbers and addresses. If they slip up and try to collect from these addresses and phone numbers you have specified, you can file a lawsuit to have this debt cleared and your credit restored. Do not pay, it will not help anything except remove the debt on your report. It will not restore your points, and it will take seven more years to restore your points from the day of payment. In my case I have disputed it with the bureaus and since this is the only negative ever on my report, I don't believe this will keep me from purchasing a home at a higher interest rate. i bought a new nissan Z last week with a 3.25% interest rate. So they can waste their time trying to collect, I called and discussed this with them over the phone. I told them I would pay in full only after receiving a written statement that all of my points will be restored. They did not agree, so they will not get paid.



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Use letter and change dates!!! Sent to Vincent Gray DC Mayor

Vincent Gray
Executive Office of the Mayor, 1350 Pennsylvania Avenue, NW, Suite 316, Washington, DC 20004.

Dear Mayor Vincent Gray,

I just wanted to let you know that thousands of Americans are not getting proper and fair treatment and we are being maliciously taken advantage of by a company called



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I really wish I could give this company a -5. They are the scum of the earth, along with the DC government. This company put a ticket on my credit report without ever notifying me of its existence. I had no chance to contest the ticket or anything. I NEVER GOT 1 SHRED OF NOTICE.

I found out while going through an investigation for a TS government clearance. The investigator asked me about $250 being owed to DC government, and I had no clue what it was, only to find out these scum are the reason. I am so livid at this point because this could possibly cost me a great job. I just found out 2 days ago, and I am jumping through hoops to get to the bottom of this mess.

How could they be so callous as to go after good hardworking people??? I have been through a lot in the last 2 years, a year long layoff, and several health issues. During that time I never defaulted on any debt, just to have some absurd possible ticket be put on my credit report. The ticket is from 3 years ago, and it was supposedly a speeding camera ticket, for going 9 miles over the limit. Can you believe such foolishness??? How am I supposed to contest that? I wasn?t aware of the ticket; any of 3 people could have been driving the car during that time. It's just an all around mess. Had I known about the ticket, or notified that this could be put on my credit, I would have fought it or just paid it. It?s not worth the stress it?s costing me at this point. I don?t know how this will affect my investigation, the job, or my credit at this point.
Please everyone report them to the BBB and do all of the things that previous reviewers have said. They are scum and are not following the law in regards to reasonable notice. I have been at the same address 10 years, and have never received mail from this company.



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Like talking to a brick wall...

I've also recently gotten a letter from PAM. They said that I had an unpaid ticket from DC. I paid the ticket to DC. DC said that the record should be deleted from credit report by PAM. And this is also what DC DMV website says, 'However, in the interest of our customers, we have requested the collection agency (Professional Account Management L.L.C.) to automatically send a delete record to the credit bureaus whenever a collections account has been paid in full. Therefore a record of your delinquent ticket debt should disappear from credit bureau records once the payment is received.""

I contacted PAM, they said it was paid. I checked by credit report and it was noted as paid and closed. I asked why wasn't it deleted according to DC DMV? They said they submitted delete notice to EX and TU and need to wait 30 days for it to be removed. It's going on day 8 now and have recived no alert by any of the credit bureaus...I hope they were telling me the truth. Anyone have any luck getting it removed?



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Most Unprofessional Company

I wish I could rank this comany lower then a zero. I called because I noticed something on my credit report from this agency. They informed me that I had an upaid parking ticket from last year. I never received any letters or phone calls, although they said they tried 3 times to get in contact with me. The amount was for $73.00 dollars, I would have paid that amount and not had this go on my credit.
So I called to make this payment and asked for a letter stating that this matter has been settled and paid in full, and asked when they would notify the credit department to resolve this matter. I have some dealing with collection agencies and know how the process works. Mistakes in college we all make them. Normally you receive a letter within a month and everything is taken care of, alteast that has been my experience.
This company said that they do not send out letter and my statement is proof enough. These people had already taken my information from me before telling me this information. WHAT A BUNCH OF CROOKS. Seriously, if they sent all these letters out to inform me of this debt, how hard is it to send out a letter saying you have paid this debt.
The ladies at the office (if that is what you would call them), hung up on me repeatedly because I keep calling back asking to speak to a manager. Either the ladies who I talked to own the company and are just plain ignorant or there is something funny going on with this company.

I am writing a letter to the better buisness department.



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Sneaky underhanded company

They are as crooked , manipulative and deceitful as they come. They are not above sending the elderly a check. I would assume that they will then attach whatever amount the check was for to your account. It is an attempt to get your banking information and any other info i.e., contact, address, additional people on said accounts, etc.,. They tried this with an elderly person that I know, fortunately I caught it and prevented her from cashing the bogus check.There are no doub,t drug dealers out there with more scruples than these people



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Welfare to Work Retards

These women are rude and unprofessional. Their attitudes reflect the $7/hr they're paid...clicking my hells a wishing these broke down bitties back to the welfare line were they came from.



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What a scam!

I don't even give them 1 star. This company needs to be put out of business. Do not pay your debt if you know you didn't accrue it. That's the only way we can do this. They have the rudest employees EVER!



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Unpaid parking ticket from 2003

I just received a collection notice for a parking ticket from April 11, 2003 - more than 6 years later than I would even remember. First of all, if I ever received a parking ticket, wouldn't I first receive a reminder notice or a bill and if not paid, then received a collection letter? This is phishy! Beware of this company!!



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Another DC Ticket and PAM Story

PAM says i received a traffic ticket from DC over two years ago. Never got one nor was i ever notified of an outstanding ticket. PAM continues to call 2-3 times a day. DC meter maids are cooking the books. Guess they want to make up the 50 million that a DC tax worker stole over a 6 year period.



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File a Complaint

I recently had a run in with this firm. And through the advice I recieved on this forum inspired me to take action.

Here's what I did and I emplore you to do the same. Doing things such as this in numbers helps tremendously:

- write a CEASE & DESIST letter to PAM ( only do this with the understanding that you are responsible to the actions you take and if you want your issue to be resolves in one manner or another you going to have to deal with them)
-file a complaint with the FCC, its easy and they follow up
- write the Atty General of the State in which the company is incorporated and whatever agency or company said business does business for.

I think if we all take action, changes will be made.
DISCLAIMER: This information is not a class action suit, nor a call for any legal action. It is a recommendation of a plan of action or things one can do in order to notify the powers that be of the issues we have with said company.



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DC Tickets and PAM

On a twist of the DC ticket story. About seven months ago I received a letter from PAM demanding $105 for a DC ticket dating back to 2001. I wrote them that I had paid the ticket, which I did. Then in May, another letter from PAM. I wrote them that I clearly remember paying the was an odd amount and my husband nagged me into paying it. Just got the same letter again. Called DMV in DC, they show the ticket as unpaid and said I should produce a check proving I paid it. I don't keep checks over 3 years (unless it's really important) so how am I supposed to produce a seven year old check? Also, I did not receive any notices from DC regarding the ticket, except for the notice I received in 2001. Just PAM out of the blue. DC is notorious for bad record keeping, losing things, etc. I have now called the FTC to complain about PAM and will be calling the MD Attorney General on Monday to file a complaint. Also will be looking for which court I go to to protest. Is this PAM's problem any more than DC's, probably not, because DC handed over all the records and it is likely they had no record of my payment. I say, ""Prove I didn't pay it.""



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intimidating company

I got a bill claiming non-payment on an outstanding ticket on my car with a ticket number and it was from the Mount Rainier, MD Police Dept. Neither my husband or I have been to Mt. Rainier in 30 + years! We thought it odd we never received any correspondence from the police dept. about an outstanding ticket and the collection notice gives no other info besides the so-called ticket number. We reieived it in May of 07 and I promptly wrote back, as suggested on the notice, and told them I would need a lot more info before I was sending anybody $250! I never heard from them again and we recently bought a car with a credit rating that was nearly perfect. I assumed that it was a scam from the start and that they somehow got license plate numbers and randomly sent out demands for money with the underlying threat of ruining your credit. I got curious today and google-ed the company expecting no results and found all these people that have had credit problems. Guess I was lucky!



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I hope this nightmare ends soon

Having to do business with this company is nightmarish to say the least and they practically have you by the nuts because they catch you when you are vulnerable (i.e. you need them to clear your credit report or conduct DMV business so its either pay up or bend over. I went to register a vehicle and could not because PAM had a hold on me for tickets I paid the tickets and They also had my state tax refund intercepted when I contacted them for a refund of the money overpaid them I was told to I had to wait 60 to 90 days for a refund. They are fast to collect but slow to rectify when they need to pay you any money. The number for sonya never gets answered all you can do is leave messages and hope she calls you back.


Phone: (414) 224-8742

Address: 749 W State St, Milwaukee, WI 53233


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