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02/28/2012Provided by Citysearch -
I recently had the local maid brigade in Milwaukee come clean a spill in my basement. I spoke with a sales agent that quoted my specific job for 90/hr. She explained that If they worked less/more it would be prorated at the correct price. Upon receiving the cleaning service the maids showed up earlier then scheduled @ 11AM. They cleaned my home and we gone in 30 minutes. They did good work.
When I received my bill I was charged $102.00 for 30 minutes of work. I was very surprised and called the franchise to find out why I was being charged $102.00 for 30 minutes of work. I was told that they were at my home for 45 minutes from 11-11:40AM. (Which is 40 minutes and I clearly stated this to the sales rep and they still told me I was being charged for 45 minutes.)
After going back and forth with the sales agent for a period of time how this was incorrect that they quoted me at 90/hr and that it would be prorated for the amount of time they actually worked she informed me that they had a $90 minimum no matter the service provided. (This I was never informed about during any conversation that we had prior to the cleaning.)
I then spoke with the General Manager, Mary Ellen Hoffmann, regarding the same problem. Why was I being charged $102.00 for a cleaning that was quoted for 90/hr that only took 30 minutes? She then told me that they were being more then accommodating and will no longer discuss the matter.
I would not recommend using the service from this particular site. The customer service following the cleaning was terrible, so it leads me to believe that once they have your money you are no longer important or of any use to them.
01/24/2012Provided by Citysearch -
We have been using maid brigade for several months and are very happy with their services. They are the first cleaning company that we have seen that are green clean certified, which is important to us. They are very dependable and they do a great job!
We have been having Maid Brigade handle our house cleaning for years and their service is excellent.
They do a great job and their ability to adjust their schedule to our needs is a major extra benifit.
Each of their teams comes with full info on our specific desires and needs.
We highly recommend them as a cleaning service.
The Cooleys, Greendale