Community Veterinary Clinic
Milwaukee 53207, Milwaukee, WI 53207
(414) 482-3647Add Hours
Phone: (414) 482-4529
Fax Number: (414) 482-4529
Community Vet Clinic
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My first and last experience at community vet clinic was the worst experience I have ever had at any business, vet or otherwise. My lab was attacked by another dog and, new to the Bayview area, I had no local vet and randomly selected them to call. When I told them what happened and asked if he could be seen, the lady I spoke with first told me no that they were booked but then after putting me on hold, told me one of their doctors was done early with surgeries and was available to see him. Mind you, I would have been perfectly understanding if they could not see him and I would have taken him elsewhere or to the emergency vet clinic I work at (which was not my initial idea only because it is 30 mins away) (but in hindsight was what I should have done).
When I got to the clinic and walked in with my bleeding dog, one of the receptionists (dark hair) looked at me disgusted and said "would you mind waiting outside with him?" Not all with it, I turned around and walked him outside and stood there for a couple seconds in the cold and windy weather while I got a grip on what just happened. I then stormed inside and asked them how long they expected me to stand outside in the cold with my injured dog and let them know I was more than willing to go elsewhere. I explained to them how extremely rude and unbelievable it is to basically tell someone their dog is bleeding too much and you need to wait outside. FYI I didn't immediately go elsewhere because I didn't want to waste anymore time trying to find a vet. He could have had internal injuries or something that I could not see. A bit later, the female doctor came out and took us back outside to look him over. After getting more information she said she was going to take him in the back to look him over. I came back inside and dark-haired receptionist who seriously needs a reality check began to say condescendingly that she made us walk out because she was concerned about infection control, transmittable diseases, and OSHA. which I then responded I work at an emergency vet clinic, used to work at family practice. I am perfectly aware of blood transmittable diseases but this is a hospital setting and that is not the way you handle it. You take the animal into a room or in the back immediately, you follow them around with a rag and sanitizer, you wrap a towel on their wound (which I had, just needed to get him in the door so I could put it back on), you keep other dogs away, bug you don't tell them to wait outside all disgusted. She responded to my vet experience by saying "well maybe your clinics aren't up to date on their OSHA and infectious disease protocol". At that point I withdrew from arguing with the idiot. I sat and waited for the doctor to update me with the plan of action and what she found after cleaning odie up and examining him. 25 mins later. Nothing. So I asked what was going on and they said he was being stitched up. Uuuuuggghhhhh. Why would you not talk to me first?! I figured he'd need stitches and of course I was going to pay for it but you ALWAYS talk to the owners before doing anything. What if I didn't have the money? It was $250. And on the medical records that I took with me it says "owner elected" that treatment plan. I never elected anything. That is so illegal!
In the end, my pup was fine and that's all that matters. One of his stitches came out and they did a really crappy job at bandaging his wound so I ended up having to take him to a different doctor but as I said, my boy is A-ok so that's all that matters. And the fact that I will never ever recommend that vet office to anyone.
ive been taking my cats here forever, its an alright place, but i called to get my cat in as soon as possiable, with sore ears and possiable infection, and she basically told me nothing til 5 days unless i wanna pay the extra amt and get a urgi-med appt.....i dont think they are putting the cats needs first here, this upsetted me cause obvious if you give them more money you can be seen other wise you gotta wait 5 days..!!!! other wise i have no complaints for the place
01/12/2012Provided by Citysearch -
yay for the receptionists/assistants at CVC- they were so very nice and understanding. i think i talked with all of them and none got annoyed that i kept rescheduling appointment (it was a tough one). at the office, the woman i talked with at the desk was genuinely kind and caring. the vet i saw was also nice i can't recall his name, but he seemed kind of uncomfortable with me, maybe i weirded him out i was crying a lot. :( wish i had seen Dr. Thomas, saw him several years ago at the other clinic and liked him, but its okay. i think the prices here are fair and i would recommend CVC to other south siders.
08/08/2011Provided by Citysearch -
I totally love this clinic!! Our dogs were given to us by a friend over 10 yrs ago, and she used the clinic. Never really had to take the dogs in for anything other than reg check ups and nail trimming until this Jully 2011. Our 10 yr old chiuhuahua went into CHF on a sunday. Upon his release we took him for his check up with Dr.Crowly, he checked him over and took his time answering all of our questions during this difficult time. His two week check up we seen Dr. Thomas we can""t say enough about these wonderful doctors and the staff there. The girls at the desk and the techs are so concerned and caring:) Thank you all soooo much we love the care we receive and will continue to receive!!!
The vet was nice, although I got charged when he "showed" me how to clean my dog's ears. Their prices are a little above the norm, but that's a minor complaint. I agree with the other reviewer on the front desk staff--there are a couple that are very rude and shouldn't have that type of job, if they don't like it. My main complaint though is two times on two different occasions, I have gotten meds with wrong labels attached--one time they put the wrong weight of my dog (which could affect the dosage) and another time, they put down wrong directions on how to administer the meds (the vet told me one thing, and the instructions were completely different--when and how much to give). It's close and that's why I go there, but I am cautious with every visit and double-check things. They need to really work on their accuracy--these things should NOT happen, and especially two different times!
Called to find out the cost & timeframe to get annual vaccinations for my Golden Retriever and the person answering phone was very short and rude! She acted like she didn't have time for me, and me calling was an inconvenience too her. I've never been there before and this is how they treat people. Cant imagine how they treat you when you are a customer. Not exactly the way to go about getting a new customer especially nowadays.
04/11/2009Provided by Citysearch -
Love, love love Dr. Thomas. He has been our family vet for over 20 some years when he started at Greenfield Veterinary Clinic. We followed him to his Clinic now and just adore him. He has seen myself and family memebers at our worst and has wrote lovely handwritten letters upon our dogs passing away. You can not find this kind of bed side manner anymore.
This place is wonderful. We had recently moved to a new part of town, and wanted a vet closer to home. Every time we take our dog there, they are prompt, kind, friendly, and (most of all) thorough. I took Chipper in for some behavioral things (he was just being really whiney and wouldn't settle down), and the vet spent over an hour with us. It is very important to them that you really understand what is going on with your pet. Also, with the behavioral stuff, they would explain what to do, why some people adhere to that theory, why some people don't like it, and why it works (how it ties in with the dog's natural behaviors). I am moving to another part of the country later this year, and will be really sad to leave this clinic!