Barnes & Noble Booksellers
4935 S 76th St, Milwaukee, WI 53220
Parking: Lot, Private
Bike Parking: Yes
Price Range : Average
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If you really want great service, check out Borders or Schwartz's or Half-price Books...this Barnes and Noble is just a fancy looking building that lacks substance in employees and managers and quality.
Not impressed with the place. Terrible check-out staff and they treat you like you owe them for visiting.
I had an employee call me a moron after I complained that he shorted me over $3 in change. I asked for a manager and she came and did nothing. Very weak management staff that lets employees be rude to customers. Borders and Schwartz's are much nicer to customers.
Just thought you would be interested...tonight I tried to use a $30 VISA gift card at the Barnes & Noble on South 76th street and they said it was now a courtesy to take gift cards and would only take it for half the amount.
I found that hard to believe and even the manager did not dispute it. So this is what I wrote to the company and the BBB.
Tonight, Saturday, 9/27/08 at 9:30pm, I went to the Barnes & Noble tonight in Milwaukee (the store on south 76th Street) and tried to use my $30 VISA gift card. The clerk at the store told me they cannot check balances (VISA website says Barnes and Noble can) and then he said they are "doing me a favor" by accepting the gift card.
Is the economy such that your VISA gift cards are not valid and Barnes & Noble has a new policy of not accepting them? Of the $30 dollar gift card, they only would take $16 of it and made me pay cash for the rest.
So I am sitting here with a $14 VISA gift card. My questions? Is there now a list of stores that still accept VISA gift cards or due to the financial crisis the country is facing, that you can only get 50cents on the dollar for gift cards now at such places as Barnes & Noble in Milwaukee.
I wrote the Better Business Bureau and VISA to see if they might know about Barnes and Nobles new 50cents on the dollar acceptance of gift cards.
When I questioned it to the clerk, he said I was rude and a moron. Then asked me to leave the store. I had to even ask for my $3 change from the cash sale...guess they even try to keep a person's change there too now that things are so bad. lol