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Business Description
Founded in 1873, Barnes & Noble is one of the largest booksellers in the United States and a publicly owned company. The company maintains more than 800 bookstores throughout the country and serves over 8 million customers per year. Its stores sell a variety of textbooks, academic titles, and medical and general trade books. The company s stores also offer a selection of videos, CDs, DVDs, games, biographies, magazines, and fiction and nonfiction books. Its stores are spread over an area of nearly 25,000 square feet and feature coffeehouses, lounge chairs and reading tables. The company s stores sell approximately 300 million books per year and attend more than 4,000 customer service requests per day. In addition, Barnes & Noble has publishing and distribution rights for over 10,000 titles. It provides shipping, delivery and online ordering services, as well as gift cards and discount and membership options. The company hosts nearly 100,000 community events, including fundraising activities, book fairs and reading programs. Barnes & Noble has been recognized as one of the leading brands in EquiTrend Brand Study by Harris Interactive. The company operates a subsidiary, BookStop, which maintains discount book superstores in Texas. Barnes & Noble serves individuals and the government, corporate and educational sectors.
Hours

Regular Hours

Payment method
all major credit cards, check, paypal, discover, master card, amex, visa
Location
Barnes & Noble Shopping Ctr
Categories
Book Stores, Used & Rare Books, DVD Sales & Service, Gift Shops, Toy Stores, Music Stores, Magazines
Other Information

Parking: Lot, Private

Bike Parking: Yes

Price Range : Average

Coupons

No coupons available at this time.

Reviews

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heatherminn

11/08/2008

Overall
Poor Place to Find a Book or Get good service

If you really want great service, check out Borders or Schwartz's or Half-price Books...this Barnes and Noble is just a fancy looking building that lacks substance in employees and managers and quality.



Not impressed with the place. Terrible check-out staff and they treat you like you owe them for visiting.

downtownreader1

09/29/2008

Overall
Employees are rude

I had an employee call me a moron after I complained that he shorted me over $3 in change. I asked for a manager and she came and did nothing. Very weak management staff that lets employees be rude to customers. Borders and Schwartz's are much nicer to customers.

Overall
This B&N will only accept VISA gift cards for 50cents on the dollar - BEWARE

Just thought you would be interested...tonight I tried to use a $30 VISA gift card at the Barnes & Noble on South 76th street and they said it was now a courtesy to take gift cards and would only take it for half the amount.



I found that hard to believe and even the manager did not dispute it. So this is what I wrote to the company and the BBB.



Tonight, Saturday, 9/27/08 at 9:30pm, I went to the Barnes & Noble tonight in Milwaukee (the store on south 76th Street) and tried to use my $30 VISA gift card. The clerk at the store told me they cannot check balances (VISA website says Barnes and Noble can) and then he said they are "doing me a favor" by accepting the gift card.



Is the economy such that your VISA gift cards are not valid and Barnes & Noble has a new policy of not accepting them? Of the $30 dollar gift card, they only would take $16 of it and made me pay cash for the rest.



So I am sitting here with a $14 VISA gift card. My questions? Is there now a list of stores that still accept VISA gift cards or due to the financial crisis the country is facing, that you can only get 50cents on the dollar for gift cards now at such places as Barnes & Noble in Milwaukee.



I wrote the Better Business Bureau and VISA to see if they might know about Barnes and Nobles new 50cents on the dollar acceptance of gift cards.



When I questioned it to the clerk, he said I was rude and a moron. Then asked me to leave the store. I had to even ask for my $3 change from the cash sale...guess they even try to keep a person's change there too now that things are so bad. lol

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