Enterprise has ALWAYS taken care of me for more than 10 years now, and I am happy with their service... EXCEPT for being rejected today at the Downtown Milwaukee location- WITH right paperwork and verifications, not acceptable today, but was told will be acceptable my next scheduled upcoming date(s)! "Sorry, there's nothing we can do, have a nice weekend..." is all I got leaving the office, no rental, and missed my workshop. I even heard the young lady complaining about the dirty filth that was left in the rental that was given to her. I am very disappointed in the Downtown branch... even out-of-state Enterprises has treated me better with courteous service and appreciation. That was very unprofessional, and the stupid part is, I am using same papers for a later date and reservation(s), only then it will be accepted! And the sad part? I JUST dropped off a rental last week from another location who helped me with informative info- gotta give it to you Enterprise on West Browndeer Road- Bless You, and Thank You for all you do.
Salvador Carranza was awesome. He was attentive to my needs right away and was always available to help me.
The Wauwatosa Enterprise location is my default car rental place. They are more convenient and less expensive than the airport and their staff are outstanding. When renting a car, consider this location before running out to the airport!
I have rented from many car rental businesses over the last 3 year and monlhly over the last 1 year. I have found the cars given to me to be very small and dirty from practically all the major rental businesses even when renting a "mid size car", EXCEPT for Enterprise Rental. I noticed that whenever I rented from Enterprise, the cars were bigger, lower mileage, cleaner and cars I was glad to drive and have others see e in these cars. Since I noticed this difference, I decided to join Enterprise as a club member and will rent only from Enterprise from now on. I am quite pleased with their service, their agents taking care of my reservation and giving me a quality car each time. I have not been disappointed at all since I have started renting from Enterprise and glad I now have a membership This will be my car rental company no matter where I go in the US. Very satisfied client of Enterprise
SCAM ARTISTS!! Avoid like the plague! I had the displeasure of having Marcus as my commission hungry, lying customer service agent. It started with someone hit and running my car. I had my car being repaired at a local shop that worked with this branch of Enterprise. I was told that my insurance would cover a mid sized vehicle, but Enterprise said everything was rented except a full size ram 1500 truck. They told me that because they wanted my business they would waive the upgrade fee. I repeatedly told Marcus that I refused to pay anything out of pocket, and if the insurance company wasn't covering it I do not want it. He told me to sign here, initial there, etc. Then the truck has a flat tire. They fill it up. I ask if it has a leak, and am assured that it does not and it was only low because of the cold weather. Marcus went in to call the insurance company to make sure everything was covered. a few moments later his co-worker comes out and tells me everything is good and I can take off. Firstly, the tire continued to leak and needed air every day I had it. They would do nothing about that. Then I was left a message the day after I returned it stating they were charging my credit card that they had on file nearly $150 and gave no explanation. I called them and asked why and was told because I had the insurance (which I did not want, as I have my own) as well as the fee for driving the larger truck... I explained that no, I never agreed to pay for those. I was told that I signed for them and there was nothing they would do. I asked for the manager. I talk to the "manager" and he repeats there is nothing they can do... then I find out that the manager is another lie, and infact it is that same scam artist Marcus pretending he is the manager. I then disputed the initial charges on my card, as well as contacted my shop. I told my shop what happened and they told me that this is NOT the first similar complaint like this they heard.
Great service. Everything about my experience with this location was first class. I highly recommend you try them when you need a rental
I wish all of you would get over the current survey mania that everyone is going thru these days. It's time to tell your MBA advisers to bugger off when it comes to surveys. Just do a good job, people will get the message. I generally boycott companies that always request surveys for their services or products.
because of its good reviews we booked a car online for $191 for a week. when I arrived Adam told me there would be an extra $50 for airport tax. I questioned this because the facility is Not at the airport. But reluctantly agreed. Then he had me sit in a nice car , adjust the seat and then said I should pay the extra $19 a day for insurance. I said I didn't want the insurance and he said then I would have to pay my $250 deductible and THEY would choose the repair place and it would end up costing me much more. I felt pressured and shaky. How could my $200 rental turn into $400. I said I'd have to talk to my sister as I couldn't call my husband who made the reservation. Adam was surprised my sister was still there! He thought he had me over a barrel. We cancelled the car and rented from Hertz! Horrible experience!
Where do I begin on my experience. Well I will never rent from the airport location let alone Enterprise again. Talk about getting taken advantage of. Enterprise needs to be more clear with the rental agreement with their customers and how they take money from you then put it back into your account and say it is a hold but they don not give a flying rats ass if you get over drafted in your account and be charged for nsf due to the irresponsibility of their associates not 100% clear on the fees and what will be taken out of your account. I advise to anyone reading the the rating for the airport location do not sign anything until you read everything on the contract yourself and understand what you are getting yourself into when renting from this company. READ everything in the BLACK BOX cuz that's where they screw you. Dont get taken like me, go to a different rental company. I didnt even want to give them a star. I wouldn't even give them a quarter of a star. But that's not an option.
Enterprise is the best, I've never had any problems with them. They even help you last minute. No hassle, very convenient and quick.