This is years over due but this was the very best place for my father-in-law George S. George was accommodated and respected until the moment of his death. The staff actually was in tears when he passed away. The building is older and is NOT the Ritz-Carlton that some newer places are, but George could have cared less. George was a night owl and enjoyed talking with the staff to all hours of the night, thing is, they enjoyed talking to him and NEVER considered him a bother. He was a nice well respected resident. George also had a sweet tooth and could get a bowl of ice cream when ever he wanted. A lot of times you might look back and say, did we do the best we could, in George's case I believe we did. To the owner and the staff, a very belated thank you!!
17560 W North AveBrookfield, WI 53045
From Business: Are you looking for independence, security, financial peace of mind, and a great location? If so, all can be found at Heritage Place Brookfield. Independent Livin…
Villa takes no accountability for staff not doing their job. Staff does not show up for work. The help ignores the needs of the residents. No weekend management to make sure the staff does their job on weekend. Facility not kept clean, floors need to be mopped, tables washes ect. Piece of bread can be sitting on the floor for days. Chef is cooking & serving residents makes for a long wait time to eat. Staff is not friendly. Not sure what the ratio is worker to resident? With people not showing up for work makes for less care for resident's. Does not seem like the Villa ever has enough staff. Response time when button is pushed is not acceptable. Wait time can be 15 min to over an hour wait time. Sometimes longer. This is not acceptable.Residents safety not a concern at the Villa.Lack of activities. Zero friendliness. No consistency in care.Very unorganized. Lack of communication between teams. The excuse for lack of service... the workers don't show up for work. This should not be a concern or affect the resident care like it does. There must be a reason for staff turn over.
This place deserves one star for their presentation. But looks mean nothing if the quality of service is completely horrible. The staff there are veryyyyyy rude and unprofessional and VERYYYY uncaring for their patients. I would never recommend this place to anyone ever. Please don't send your loved ones here because they will not be in good hands!
Bylyngo Interpreting is extremely professional. I would recommend them to anyone looking for quick, accurate and professional interpreting.
Mother had a black eye and bruises on the side of her head and a broken wrist, they said she fell. She died 3 days later, I called bogus, they went into full legal mode.
The conditions are filfy. The employees steal. The administrators and nurses are morons.
Professional service , timely and reliable . Good customer service , always available to answer any questions. Very helpful with many different languages for all needs and projects .
Do not put any of your family under these people's care. When I visited my brother the house was dirty and the worker was talking on the phone and taking care of her kids.
IF YOU HAVE A LOVED ONE AND ARE LOOKING FOR A NURSING FACILITY TO CARE FOR THEM--DO NOT PICK VILLAGE AT MANOR PARK! (Please see my full report on SiteJabber.com under the search Village at Manor Park). Mom in from 10/2015-7/2016 initially for a broken arm. For the 18 weeks it took to heal, no therapy was done on my Mom's legs to keep them strong so she could continue to walk with her walker. Mom received numerous injuries & lacerations due to the incompetence of the aides. Nurses, except 1, just go thru the motions-it's just their job. Many aides felt the same way. Family meetings were a waste of time. Never anything accomplished meeting after meeting. Finally called the SE Wisconsin Ombudsman who contacted facility. Told was more a nursing problem, referred to the State of WI Nurse who monitors nursing homes (said 2 other complaints against VMP were also filed). Nurse did not find any incident reports as to my Mom's injuries in Mom's file which is against Medicare regulations, even the time that they sent Mom to the hospital to ER 4 x-rays on her leg due to the aides scraping her leg all the way from ankle to knee on the bedframe. Had Mom on thickened liquids and chopped food due to their speech therapist stating she needed that. Which we found out was not needed as of 10/2016. How they made their decision is unknown. Mom was coughing a lot. They thought food & liquids were going down the wrong pipe. Aides were never around, has a scam. 1 would come in to answer call button & state she'd be right back. 20 min later a different aide came in after my mom had been sitting in her feces for that whole time. Staff including Dept. Heads and Soc Worker were very rude & full of excuses, denying things we actually saw happen, but they still denied it. The state nurse found nothing in my Mom's file re her injury incidents-against law & Medicare guidelines. Was told a full out investigation would be conducted. Please see my full story on SiteJabber.com
Unjust! After buying and paying for an item, i was asked for it back! I said no so now Im not allowed. Super poor service!