I am not sure where to start. Our appointment was made at this location several months in advance! We received a form to fill out in our email and we filled out the entire form and submitted it. We still arrived 15 minutes early to our appointment as requested even though we did our form online. The doctor was "on lunch" when it came time for our appointment AND she was running behind! Our appointments where scheduled at 2:15 and 2:30pm. We were not seen until 3:00pm. You mean to tell me that the doctor was not aware of her schedule? And when she should take her lunch? No one could call us and ask us to just come in a half hour later? My husband was very annoyed. The staff did not seem very professional. We also missed our 4pm appointment with Tower Optical to order glasses because the selection and brands offered at Visionworks is not very good. So now, it has almost been a week since my appointment and the doctor from vision works calls me. She faxed over my eye exam to my primary care physician and my PCP's office asked where was the diabetic eye exam report. The doctor from visionworks calls and states on my voicemail that they were NOT AWARE that I was diabetic and that I was any medication! This is inaccurate. It was on the FORM that I filled out in great detail. ALSO during the appointment, I mention that I had diabetic retinopathy in the past. HELLO!! Also an indicator that I have DIABETES! Now, that I keep trying to reach the office of vision works at 414-817-9100 to speak with the doctor, the phone just rings and rings without any answer. If I could rate this place ZERO stars, I WOULD!
17280 W North Ave Ste 100Brookfield, WI 53045
From Business: Milwaukee Eye Care Associates, also known as MECA, is a group that offers medical services in the area of ophthalmology. Operational since 1933, the group provide…
I bought a Groupon and went to get an extra pair of glasses. The lady there was outstanding in knowledge and help. Went through my options and made me feel valued. Definitely recommend. And the Groupon is such a great value. Give them a chance, you can't go wrong. Yes, the selection is not like Kindly optical, but the price is not either. A+ service and experience! 1/7/2017
Extremely impressed with the healthCARE this company provides. Opthalmology Associates has now redeemed me from a state of crisis a few times. I just recently saw Dr. Moss after being given the wrong lens Rx from my optometrist. After four visits with that optometrist, I was told that there was nothing more that could be done and the dizziness and headaches were probably because my eyes were "sensitive" to small changes. Dr. Moss's technician found a major discrepency in prescriptions and they were able to fix it. What makes OA stand out is that (A) they treated it as the emergency that it was and (b) they didn't let me leave until the problem was resolved. Initially, after calling around, I chose them because the receptionist was pleasant and they were able to get me in the next morning. I had a similar experience with them several years ago as well. This time I will make sure to hold onto their contact info!
Very poor customer service I come in with my sister they didn't ask me if we need help only few frames that was $18 poor selection just don't waste your time
The healthcare staff and customer service staff are unfriendly and rude. While I was waiting for the doctor to examine me I heard him and an assistant, who were standing just outside my door, in the hall, discussing in very loud whispers, a patient, mentioning that the person is crazy and giggling about it. Not professional at all and very juvenile. I am a retired Urgent Care RN and never have seen such poor regard for the patient. Remember that the patient is the employer of the healthcare team, not the other way around. Therefore, I have fired this healthcare team and will not go there again.
Very poor customer service! Money hungry business! I felt like I was at a car dealership! Expect to be pressured into buying expensive glasses or contacts. If you take time to think about your decision, they still find away to squeeze money out of you.
You can't go wrong here. The prices can't be beat, there are frames for every taste and every size pocketbook, and I strongly recommend it because the staff are expertly skilled at helping make the right choice of lenses for your needs and frames that flatter your face. I'm a customer for life.
I see him once a year for eye exam. Very friendly and competent. Explains what he's doing and what his findings are.
I think their staff who make your glasses do crappy work. I got a pair. Had ordered them with the transition lense. A few months later a piece the stuff came off. Never going there again.