This is years over due but this was the very best place for my father-in-law George S. George was accommodated and respected until the moment of his death. The staff actually was in tears when he passed away. The building is older and is NOT the Ritz-Carlton that some newer places are, but George could have cared less. George was a night owl and enjoyed talking with the staff to all hours of the night, thing is, they enjoyed talking to him and NEVER considered him a bother. He was a nice well respected resident. George also had a sweet tooth and could get a bowl of ice cream when ever he wanted. A lot of times you might look back and say, did we do the best we could, in George's case I believe we did. To the owner and the staff, a very belated thank you!!
Villa takes no accountability for staff not doing their job. Staff does not show up for work. The help ignores the needs of the residents. No weekend management to make sure the staff does their job on weekend. Facility not kept clean, floors need to be mopped, tables washes ect. Piece of bread can be sitting on the floor for days. Chef is cooking & serving residents makes for a long wait time to eat. Staff is not friendly. Not sure what the ratio is worker to resident? With people not showing up for work makes for less care for resident's. Does not seem like the Villa ever has enough staff. Response time when button is pushed is not acceptable. Wait time can be 15 min to over an hour wait time. Sometimes longer. This is not acceptable.Residents safety not a concern at the Villa.Lack of activities. Zero friendliness. No consistency in care.Very unorganized. Lack of communication between teams. The excuse for lack of service... the workers don't show up for work. This should not be a concern or affect the resident care like it does. There must be a reason for staff turn over.
The staff in the clinic are professional and well trained. I am thankful to have gotten my biometric screening and flu shot done here.
I work for SM for 6 months; during that time I witness a lot of professional inconsistencies and inexperience. Provider notes were not approved for 10 days at a time; employee evaluations were delayed for weeks at a time. Furthermore, high scoring performance evaluations were not met with an increase in pay. Professional disagreements in meetings lead to personal attacks and retaliation from the CEO A.H. I found the leadership management style at SM autocratic and filled with many bottled-necks restraints in the work process. I would not refer a professional to Servant Manor / servantmanor.org for employment
Great youth and family programs Greater Heights has 10 group homes 4 community center with computer
This place deserves one star for their presentation. But looks mean nothing if the quality of service is completely horrible. The staff there are veryyyyyy rude and unprofessional and VERYYYY uncaring for their patients. I would never recommend this place to anyone ever. Please don't send your loved ones here because they will not be in good hands!
Mother had a black eye and bruises on the side of her head and a broken wrist, they said she fell. She died 3 days later, I called bogus, they went into full legal mode.
The conditions are filfy. The employees steal. The administrators and nurses are morons.
Do not put any of your family under these people's care. When I visited my brother the house was dirty and the worker was talking on the phone and taking care of her kids.
If a picture is helpful , go to Yolanda Summit on Face book , and there ae colorful delightful photographs .