1800 Clear Lake Ave, Milpitas, CA 95035
(408) 263-0600Add Hours
Fitness USA Supercenters
Fitness USA Health Spas
No coupons available
If I could, I would not give the one star I gave to rate this piece of junk place, but the system prompted me to rate it before submitting. This place does not deserve a rating, this place is a dump! Staff lack major understanding of what customer service means, their one on one training is ridiculously priced and you get some out of shape guy training you. Being as out of shape as he was, I wonder how is he going to help me get into shape. Parking is horrible and the equipment is completely out of date, broken and dirty. Not worth your time and money. STAY AWAY! BAD PLACE! HORRIBLE IN EVERY WAY!
Talk about La Crème de la Crème of cheap places. I am having the worst experience EVER with this place. Not only their facilities are poorly kept, their staff are beyond rude, their trainers are overweight and out of shape, with the exception of 3 and unhelpful and the place just smells really bad. Yes, it is a gym and people sweat, but Bally's and 24 Hour Fitness never smelt this bad.
I signed up with them *really stupid decision of mine* and granted, the staff was most wonderful and helpful that day; I wasn't thrilled AT ALL with their equipment and the manner in which the place was kept, but I bought into how nice the staff seemed to be. Of course they were nice; that's how they get people to sign up.
My very 1st. day was awful. Many of the cardio machines were broken and the ones available had people in line waiting for their turn. Upon approaching one of their staff members for assistance he completely made me feel unwelcome. He was more preoccupied with the young girl stretching out in the hallway then with assisting members.
My company transferred me to Southern California in May. Obviously, there was no need to continue my membership with them. I called and the person who answered explained to me that I needed to speak to their manager and I informed her that I was out of the area. Upon coming back to Nor Cal, I spoke with their manager; he informed me that he couldn't do anything and gave me the (248) 737-7200 number to call. I called them and I spoke to a representative and requested for my membership to be cancel. She told me that it was required to give a 30 day notice before canceling, but advised me that she would make a note in the system that I had called that day to cancel the membership to avoid being charged for the following month, but I still needed to submit a written request form. So, I drove back to the gym, got the Cancellation Request Forms and submitted it that day.
Today makes exactly 30 days since that happened and what do you know? I check my bank and Fitness USA is taking out funds from my checking account even though I gave these guys heads up and plenty of time to process this. Two weeks ago, I even got a letter from them offering me to considered their hold program and pay only $5 dollars per month to freeze my account. Anyway, I was upset and called the 248 number and spoke to a very rude, customer service lady and first she told me that they were charging me because last month wasn't paid to which answered that it wasn't true because I was looking at the bank statement and the funds were removed. Then she changed it up and said, that I needed to give them 30 day notice to which I answered that I had and had spoken to a representative prior to me canceling a month ago. She went on to say that there was no record of such call nor any notes in the system. She went on and said that they received my cancellation forms on the 15th of June and that I was still responsible for payment, regardless of what I had heard from the last representative; and mind you, I called them on the 8th. of June and on that day the representative I spoke to promised me to make a note in the system. I told her they weren't being fair nor understanding of the situation and she went on and said that it wasn't her problem and I responded that she was being a little rude and she said, "" Well, if you don't like it just hang up."" WHAT? O_O I tried to reason with her, but she was completely unhelpful, extremely rude and misunderstanding.
All in all, I can say DO NOT sign up or even consider stopping by these gyms to take a look. What they have to offer in terms of customer service, equipment, fitness programs, out of shape staff and trainers, etc is so not worth the money you pay them a month. You can get so much more in other gyms for the same amount of money. Fitness USA is not the gym to work out if you are in the market for a good gym. I would never, ever recommend this gym to anyone. PERIOD!
Unfriendly atmosphere, bad customer service, old equipment, and when it comes to terminating membership is a pain in the rear. The worst experience of my entire life as far as fitness centers is concerned.
02/06/2009Provided by Citysearch -
The equipment old and some broken. Staff are overweight and fat. To many big macs. Janitor is the only buffed person working their. Staff only talks to you if there trying to get you bring in a friend to sign up. Also a year ago one of the trainer was sent to prison for murdering one of the ladys who work out at the gym. Trust me if you want a good gym to work out, Fitness USA is not the place.
03/13/2007Provided by Citysearch -
I am having a terrible experience with these centers and this mainly inregard to the membership. I mean there as if am bounded to these centers. Due to some personal issues i had to move my residence. hence i requested to cancel the membership. Instead they advise me to use the supercenters and mailed me a copy of the directions from my current residence. I mean this is ridiculous. There is no choice for the customers. Why cant they just cancel the membership when am not interested due to some issues. also customer service is pathetic. they never respond and they dont know answers for the questions WHY, HOW??? I wouldnt suggest for anyone who is not sure of their residence to sign a contract with them. If u have then it would be difficult to get rid of them if u wanted to later. And am trying to cancel this membership from past 3 months!! no proper response from them!!!!