Spotty quality. Horrendous customer service. Do not use.
This place seems fine UNTIL something happens to your car.....the minute you find out they did something to your car- you're in the wrong, you get treated like crap, and you're going to get no where. Let's start with the waiver they have you sign where you aren't allowed to view the tapes due to "customer confidentiality", then lets go to the "someone will contact you within 24/48 hours" and "it may take up to two business days for us to complete our investigation" yet no one calls you when they say they will, and it took a week to be told that they reviewed the tapes and nothing hit our car.... but we can't view the video ourselves. Their customer service is disgusting. You have young kids working for you that you are encouraging to be complete jerks as they get older. They will get a rude awakening when they try to move on in life- I can assure you that. Thank you Maritime for trying to hdie the fact that a car jumped the track and rear ended our car. Thank you for taking our car around back rather than bring it out front- that wasn't obvious when we are sitting right there. Thank you for letting us hear an employee say, "The car jumped the track" and shutting the doors- that's not obvious. Thank you for putting us through wasting or time to get multiple estimates. Thank you for taking a week to tell us a bunch of BS. And Thank you- you're not longer getting any of our money. PS: We found out from our friends after this that 3 of them have had similar instances and it's never their fault. Grow up Maritime.
Maritime car wash broke the Mercedes hood emblem off car and window button. They said they would have it replaced within 2 days and it has now been 6 weeks and manager is conveniently never available nor does he return phone calls.
Until today, we WERE loyal customers of Maritime Car Wash. It was five weeks ago this Tuesday when I took my car, the one that my husband bought me as a retirement gift after I served 21 honorable years in the U.S. Air Force, to Maritime to be washed. This is typical, as we like to keep our cars meticulous and Maritime is not far from our home. However, on this day (06-19-2012), as I re-entered my car and looked over at the passenger seat to fasten the snaps on the seat-belt guide (the line workers ALWAYS unfasten these seat-belt guides when they go to vacuum out the backseat), I noticed that the guide had been ripped from the seat and left dangling. After management initially denied that they were responsible, they contracted an upholstery specialist to assess the damage. After he saw the pictures, he reported to them that this damage could not be repaired; it had to be replaced. Soon after, we provided Maritime with two estimates (Infiniti = $2719.29 and Paymer & Phillips = 1828.05). After weeks of inaction, we were finally told that an establishment in Annapolis had been contracted to do the repairs. We were informed that the replacement part(s) had been ordered last week and that we had an appointment scheduled. Two days after dropping off my car, my husband called the service department of the local Infiniti dealership (contracted by the establishment in Annapolis to do the repair) to check on the status of the car. He was told by the service manager that neither the establishment nor Maritime had paid for the replacement part(s). After calling both businesses, he was told by a manager at Maritime that they were not going to pay for the damages because after watching surveillance video footage, they didn't see any of their line-workers enter the backseat on the passenger side. Five-weeks ago, we had argued that since we were getting a full-service wash, undoubtedly someone had gone to that side of the vehicle and attempted to enter the rear. Once they (accidently) tore off the seat-belt guide, they tried to cover themselves by moving the car down the line and through the cleaning process. Again, this was a full-service wash. Ironically, the driver's side front and rear were cleaned. My husband and I have been extremely patient throughout this process and all we wanted was for Maritime to pay for the repair. Needless to say, we are thoroughly disappointment in Maritime's ownership and management. Time to find a car wash with integrity.