615 Broadway, Millbrae, CA 94030
Bike Parking: Yes
Wheelchair Accessible: Yes
Price Range : Below Average
By Appointment Only: No
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I had the most horrible experience at this Walgreens. I was browsing around the store and when I went to pay for what I was taking, a manager (I believe his name was Chase) approached me. He asked me if that was all I was going to purchase and I said yes. He then went on to ask me if I was going to pay for the rest of the items inside my personal bag. I was very offended at this accusation and claimed I had not put anything inside my bag. At first I refused to let him check my bag because I felt an officer should do that, but then I tried showed him my bag and he refused to look inside it. He said that I probably had taken out the items from my bag already. He told me not to shop at his store anymore and that next time he would not hesitate to call the police. I then asked him to call the cops so they could handle it but he walked away from me. I immediately busted into tears as he had accused me of being a thief in front of everyone. I had never been so humiliated in my life. I tried talking to the manager (Chris) but he was not much help either. I guess when you shop at this Walgreens incompetent employees can simply accuse you of shoplifting without any proof. I asked several times for them to check the security videos but they refused. All I got was a fake dry apology from the manager that stopped me. Do not shop at this place if you look Hispanic or you may go through a similar experience.
We all need the occasional purchase from Walgreens. However I wish that the clerks could remember not to pack the cleaning supplies and food items in the same bag. It is beyond annoying that I have to remind them of this every single time (I thought that was common sense!)